Account Terms & Rules

Account Terms

Edition 26 effective 1st February 2024

Our Account Terms have changed.

• – We have replaced references to Camelot with references to Allwyn, the new operator of The National Lottery from 1st February 2024.
• – We have included the right to carry out checks, including Sanctions Lists checks, after You open an Account (see Section 1.4).

Important Information

These Account Terms contain contractual terms and conditions which are binding on You. Please read them carefully.

Your attention is particularly drawn to the following terms:

• – You can only register for an Account if You satisfy the conditions set out in Section 1.2. If You do not satisfy those conditions, Allwyn will not be liable to pay a Prize to You (see Section 1.7).
• – You can only use Your Account when You are physically located in the UK or Isle of Man. If You use Your Account to play Games when You are not physically located in the UK or Isle of Man, Allwyn will not be liable to pay a Prize to You in respect of those Games (see Section 2.6).
• – These Account Terms contain terms which limit or exclude Allwyn’s liability to You, including its liability to pay a Prize to You, in specified circumstances (see Sections 12.1, 12.2 and 12.3).
• – In certain situations, Allwyn may be required to make decisions which affect You, including whether or not to pay a Prize to You. Provided these decisions are made reasonably by Allwyn, they will be final and binding on You (see Section 13).

The application of the Account Terms

These Account Terms (the “Terms”) set out the various rules and procedures that apply when You open an Account and use it to play National Lottery games online (including on mobile devices, the App and by direct debit) or for any other reason.

By accepting these Terms, You agree to be bound by the relevant documents below:

• (a) When playing Draw-Based Games online through Your Account: these Terms; the Rules for Draw-Based Games Played Online, the Game Procedures for each individual Draw-Based Game and the Game Specific Rules (if any) for a particular Draw-Based Game;
• (b) When playing Instant Win Games through Your Account: these Terms; the Rules for Interactive Instant Win Games; the Game Procedures for each individual Instant Win Game and the Game Specific Rules (if any) for a particular Instant Win Game.

You can get copies of the documents by calling the Customer Care Team on 0333 234 44 33^∞ (see the Telephone Enquiries section for call charges) or by writing to The National Lottery, PO Box 251, Watford WD18 9BR.

All words and phrases in these Terms that begin with a capital letter and have a specific meaning are explained below or in Section 16.

Contents

• 1. Account Registration

  • 1.1 You are only allowed to have one Account.
  • 1.2 You can only register for an Account if, at the time of registration:
    • (a) You are 18 or over;
    • (b) You are physically located in the UK or Isle of Man;
    • (c) You are recognised by checks carried out by Allwyn as being a resident of the UK or Isle of Man;
    • (d) where debit card details have been supplied, the debit card details supplied are those of a UK or Isle of Man debit card linked to a UK or Isle of Man bank or building society account that You are an authorised user of and that is not a business account. You agree that any Prize won may be paid back to the debit card. If You register a debit card for a joint account, You will be authorising Allwyn to pay any Prize won to that debit card and this may amount to disclosure of the Prize to other holders of that joint account;
    • (e) the card referred to in Section 1.2(d) has not been reported as lost or stolen or has not been supplied in relation to another Account; and
    • (f) where required, You are able to verify, in whatever way Allwyn decides, that any information supplied to Allwyn is genuine.
  • 1.3 You will need to provide certain information when applying to open an Account to help Allwyn establish whether or not You and/or Your debit card (where debit card details are supplied) meet the criteria set out in Section 1.2 and whether You are eligible to play the Games. This information may include, for example, Your name, address, date of birth, gender, email address, debit card details and Your own security questions. Allwyn reserves the right to carry out checks to establish the above and to verify (or ask an authentication agency to carry out checks to verify) Your age and identity and any other details provided (for example Your bank account details), and to ask You for further documentation to verify the same.
  • 1.4 Allwyn may also request information from You or carry out checks after You have opened an Account (including carrying out Sanctions Lists checks on Your first deposit of funds into Your Account and/or when a Prize payment to You fails and/or before making a Prize payment to You). These checks may be carried out, to ensure that:
  • (a) You and/or Your debit card (where debit card details are supplied) still meet the criteria set out in Section 1.2; and/or
  • (b) The payment of the Prize to You is lawfully permitted and/or will not cause Allwyn to commit an offence, including without limitation under any Financial Crime Legislation.
  • 1.5 Allwyn reserves the right to refuse an application to open an Account for any reason.
  • 1.6 If Allwyn subsequently discovers that You were not or are no longer eligible to open, hold or use an Account, Allwyn reserves the right to take all appropriate steps in relation to You and Your Account (including, without limitation, suspending or terminating Your Account, and investigating any security issues).
  • 1.7 Allwyn will not be liable to pay a Prize to anyone that does not meet the criteria set out in Section 1.2 and may (at its discretion) refuse to pay a Prize to anyone that has more than one Account (including any Account that You have been permanently excluded from and cannot access). If a Prize is paid to anyone who does not meet those criteria, that person will be required to repay the Prize immediately if Allwyn requests it.
  • 1.8 Only the Account holder who registered for the Account can use that Account. Allwyn will not be liable to pay any Prize to You if You play via another Player’s Account, or if another person plays via Your Account (with or without Your permission).

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• 2. Using Your Account

  • 2.1 You must only access Your Account when You are physically located in the UK or Isle of Man.
  • 2.2 If You successfully open an Account but didn’t provide debit card details during the application process, You will only be able to play Try Games (and certain Draw-Based Games by Direct Debit).
  • 2.3 You will only be able to buy Plays with Your Account once You have registered a debit card (which must satisfy the criteria set out in Sections 1.2(d) and (e)) to it or You have set up a Direct Debit. You must be physically located in the UK or Isle of Man when providing these details. Allwyn may, from time to time, impose limits and conditions on when and how often You can change the debit card details registered to Your Account.
  • 2.4 You are responsible for making sure all of Your Account information is accurate and up to date. You can only update or change certain Games-Related Information. Any updates and changes (including to Your Direct Debit details) must be made whilst You are physically located in the UK or Isle of Man. The updates can only be done through Your Account, unless Allwyn (acting reasonably) decides otherwise in its discretion (and in exceptional circumstances).
  • 2.5 You are responsible for the security of Your Account and for keeping Your login details secure and secret at all times, and Your password unique. You must take steps to prevent Your Account and password being used without Your permission.
  • 2.6 Using Your Account (including playing the Games) whilst located in any place other than the UK or the Isle of Man is strictly prohibited. Allwyn will not be liable to pay a Prize to You in respect of any Games played whilst You were located in any place other than the UK or Isle of Man. Allwyn has the right to terminate Your Account and any associated active Direct Debit, and refuse any and all current or future Plays by You or access to the Site and/or App by You if it suspects or knows that You have played or are intending to play the Games whilst located in any place other than the UK or Isle of Man.

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• 3. Account Funds and Limits

  • 3.1 Once You have provided debit card details for Your Account, You can add funds to Your Account from that debit card. Allwyn will determine whether the funds You have requested to add to Your Account are available. Once this has been confirmed and the transaction is authorised by your bank, the funds will be added to Your Account.
  • 3.2 There will be a minimum and maximum amount that can be added to Your Account at any one time and/or during any period of time and/or in any one transaction. The minimum and maximum amounts will be set by Allwyn and specified on the "Add funds" section of Your Account. Subject to any limit imposed by Allwyn under this Section, You will also be able to set Your own “add funds” limit through Your Account. Details of the limits You can set will be set out in the Service Guide and in the “Spend and Play Settings” area of Your Account. More information about the impact of setting limits on your Account is set out in the Service Guide.
  • 3.3 Allwyn may also, at any time, impose a maximum Account balance that You will only be able to exceed if You choose to download Prizes into Your Account. Any maximum Account balance will be communicated to You in any way Allwyn decides from time to time, including in the Service Guide available on the Site and App.
  • 3.4 You can withdraw funds from Your Account, unless the debit card registered to Your Account has expired or Your Account has been suspended. On withdrawal of funds, provided that the debit card registered to Your Account is valid, Allwyn will return the relevant funds to that debit card. If Allwyn is unable to return the funds to that debit card, the funds will remain in Your Account and will be subject to the Dormant Account process (see Section 8).
  • 3.5 You won’t receive or be entitled to interest on funds in Your Account or on any Prizes.

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• 4. Play Limits

  • 4.1 Allwyn may, at its discretion, impose limits on the number of times You can play a Try Game, and/or the number of Plays You can buy, during a defined time period. Any limits imposed under this Section 4.1 will be notified to You in an appropriate manner by Allwyn, including, for example, by including the limits in the Service Guide. There will also be a maximum amount that You can spend on Plays using funds in Your Account during a period of time. The maximum amount will be set by Allwyn and specified in the “Spend and Play Settings” section of Your Account.
  • 4.2 Subject to any limits imposed by Allwyn under Section 4.1, You will be able to set Your own limits and exclusions on Your Plays, and Your own spend limit through Your Account. You are also able to permanently exclude Yourself, or temporarily exclude Yourself for a fixed period of at least one day, from Your Account (and, therefore, from playing all Games). You can do this through Your Account or by contacting the Customer Care Team. You can also exclude Yourself from playing all Instant Win Games by registering with GAMSTOP. Details of the limits You can set and the effect of exclusion (including via GAMSTOP) are set out in the Service Guide.
  • 4.3 If You think Your limits haven't been applied correctly, contact the Customer Care Team.

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• 5. Game History and Transaction History

  You can view up to 180 days’ details relating to Your Game History and certain Transaction History, through Your Account on the Site. If You want to view records of Your Game History and/or Transaction History that go further back than this (but no further back than 300 days), You should contact the Customer Care Team. Allwyn will then provide this information to You as soon as is reasonably practicable.

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• 6. Closing an Account and Termination etc.

  • 6.1 You can close Your Account at any time by calling the Customer Care Team.
  • 6.2 Accounts are limited to one per person. If Allwyn discovers that You have more than one Account, or believes a third party Account is being used by You or on Your behalf, Allwyn reserves the right to terminate, vary or suspend some or all of those Accounts (at its discretion) and take whatever action it reasonably considers appropriate.
  • 6.3 Allwyn may terminate, vary or suspend the provision of the Games, access to Your Account and/or to the Site and/or the App, and refuse any and all current or future playing of the Games by You, immediately and without giving You prior notice:
    • (a) if any information provided by You (including, without limitation, Games-Related Information) is provided fraudulently or is inaccurate, out-of-date or incomplete;
    • (b) on Your breach of these Terms, the relevant Game Rules and/or the relevant Games Procedures and/or any relevant Game Specific Rules;
    • (c) for repair or maintenance work or in order to upgrade or update the Site and/or the App and/or Allwyn’s Computer System;
    • (d) if Allwyn stops offering the Games, the provision of Accounts, or access to the Site or App or any part of it to its customers for any reason; or
    • (e) for any other reason at Allwyn’s sole discretion.
  • 6.4
    • (a) Once Your Account has been closed or terminated (or if You exclude Yourself from playing all Games in line with Section 4.2 for 6 months or more), Allwyn will return any funds remaining in Your Account (excluding any Direct Debit funds collected or in the process of being collected – see Section 6.4(c)) to the debit card registered to Your Account, or by any other appropriate method.
    • (b) If Allwyn isn’t able to return those funds to You, it will keep those funds for six years from the date the Account was closed or terminated (or You permanently excluded Yourself) or the Direct Debit was closed. After this time, the funds will be allocated to the National Lottery Distribution Fund. The former Player can contact Allwyn at any time during that 6 year period to claim the funds and, as long as they are able to provide any information Allwyn reasonably requires, Allwyn will then refund the funds. No interest will be payable in respect of monies refunded.
    • (c) If You have an active Direct Debit and You have requested to close Your Account, have temporarily excluded Yourself from Your Account, have permanently excluded Yourself from Your Account, or if Your Account has been terminated, Allwyn will cancel Your Direct Debit. Your Account will only be closed once any Direct Debit payment already collected or in the process of being collected has been used to buy Plays in line with the Direct Debit and any Prizes due in relation to those Plays have been paid. Alternatively Allwyn may, in exceptional circumstances and at its discretion, return any funds outstanding in respect of the Direct Debit to the bank or building society account linked to Your Direct Debit, or by any other appropriate method. If You have temporarily excluded Yourself for 6 months or permanently excluded Yourself, Account exclusion will be immediate. Prizes due in relation to Direct Debit Plays must be claimed in the usual way (see Rule 3 of the Rules for Draw-Based Games Played Online).

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• 7. Unauthorised Use and Expiry of Your Debit Card

  • 7.1 If You notify Your bank or building society that Your debit card has been used without Your permission in relation to Your Account, and the bank or building society asks Allwyn to return the relevant amount to Your bank or building society account ("Chargeback"), Allwyn may suspend Your Account and ask You to contact the Customer Care Team. Allwyn reserves the right to debit Your Account with the amount of the Chargeback. If that debit results in a negative balance in Your Account, Allwyn reserves the right to recover that balance from You and You will not be able to buy any more Plays unless and until the balance has been recovered.
  • 7.2 If Your debit card is due to expire, Allwyn will use its reasonable efforts to return the funds in Your Account to Your debit card before midnight on the day it expires. If it isn’t able to do so, Allwyn will use its reasonable efforts to alert You of this and You should, in these circumstances, contact the Customer Care Team to arrange another appropriate way for Allwyn to return the funds to You.

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• 8. Dormant Accounts

  • 8.1 If You don’t log into or otherwise access or use Your Account for a continuous period of 168 days, and Your Account doesn’t have an active Direct Debit associated with it, Your Account will become a “Dormant Account”.
  • 8.2 If there are funds in Your Dormant Account, Allwyn will use all reasonable efforts to contact You (or Your personal representatives, where appropriate) to establish Your wishes in relation to those funds. If Allwyn isn’t able to contact You (or Your personal representatives, where appropriate), it may at its discretion, return the funds to the debit card registered to Your Account. If Allwyn isn’t able to return the funds to that debit card, it will keep the funds for six years from the date the Account became a Dormant Account. After this time, the funds will be allocated to the National Lottery Distribution Fund. You (or Your personal representatives) may contact Allwyn to claim the funds at any time during the six year period and, as long as You can provide any information Allwyn reasonably requires, Allwyn will then refund the funds. No interest will be payable in respect of monies refunded.

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• 9. Site Availability

  If You aren’t able to access the Games on the Site for any reason for more than 7 consecutive days (other than because of Your equipment or technology, or internet service provider or mobile device network operator, failing or malfunctioning, or because You are not eligible or entitled to do so), Allwyn will (except with the prior consent of the Commission) immediately after that 7 day period return any funds in Your Account to the debit card registered to Your Account, provided that such debit card is valid, or return the funds to You by other appropriate means.

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• 10. Your Acknowledgements

  • 10.1 You agree that:
    • (a) the Site, the App and the Games are for Your own personal, non-commercial use; and
    • (b) You are only allowed to use Your Account, the Site and the App, and play the Games via Your Account, as set out in these Terms, the applicable Game Rules and Game Procedures and any Game Specific Rules, or on the Game Details Screen.
  • 10.2 You also agree that You will only use Your Account, play the Games and use the Site and the App in an appropriate and lawful manner. You will not, for example:
    • (a) receive, access or transmit any content which is obscene, pornographic, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right (including, without limit, copyright) or otherwise objectionable or unlawful; or
    • (b) knowingly or recklessly transmit any content (including, without limit, viruses) through the Site and/or the App and/or Allwyn’s Computer System which will cause, or be likely to cause, detriment or harm, in any degree, to computer systems owned by Allwyn or others; or
    • (c) hack into, make excessive traffic demands on or cause any impairment of the functions of any computer system, deliver or forward chain letters, "junk mail" of any kind, surveys, contests, pyramid schemes or otherwise engage in any behaviour intended to prevent others from playing the Games or using the Site or the App or any other website, or which is otherwise likely to damage the reputation or business of Allwyn or of any third party; or
    • (d) authorise or allow anyone to do the above.
  • 10.3 You agree to indemnify Allwyn against any costs, losses, damages and expenses which Allwyn may suffer or incur arising out of or in relation to any claim, legal proceeding or demand made by any third party due to or arising out of Your wrongful or negligent use of Your Account, playing of the Games, access to the Site and/or the App and/or Allwyn’s Computer System, or breach by You of these Terms.
  • 10.4 There is no guarantee that the Site or App will display correctly on all devices it can be viewed on.
  • 10.5 Allwyn is the owner or licensee of all the copyright, trade marks and other intellectual property rights in, to and in respect of the Games, the Site and the App, and You will not acquire any rights in any of these.
  • 10.6 You must not:
    • (a) copy, disclose, transmit or otherwise make available or remove or change any material available on the Site or App;
    • (b) reverse engineer or decompile (whether in whole or in part) any software used in connection with the Site and/or the App and/or the provision of the Games (except to the extent expressly permitted by applicable law); or
    • (c) remove, obscure or change any copyright, trade mark or other intellectual property right notices in any material obtained from the Site and/or the App or as a result of playing the Games.

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• 11. Your information

  • 11.1 The processing of Your Games-Related Information will be carried out by Allwyn in line with the Privacy Policy. You agree that when You contact the Customer Care Team, You will supply any Games-Related Information required by Allwyn.
  • 11.2 If You win a Prize, You understand and accept that Allwyn may, if required by law, provide a third party with details of any Prize claimed by You or on Your behalf of, or paid to You.
  • 11.3 By passing information (including Games-Related Information) to Allwyn, You agree to Allwyn holding and processing it in line with this Section 11 and the Privacy Policy. Allwyn holds and processes such information in relation to a Prize claim and to fulfil its obligations under its licence to operate The National Lottery (granted under section 5 of the Act). Allwyn keeps Your personal information for as long as necessary to fulfil the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements, and is required to keep any financial or transactional information until two years have passed from expiry of the licence.
  • 11.4 Allwyn is also entitled to pass Your personal information (including Games-Related Information) to the Commission in line with the Privacy Policy.

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• 12. Limitation of Liability

  • 12.1 Allwyn’s only obligation is to pay the Prizes won in any Game to the rightful owners of winning Plays or provide a refund where appropriate. Allwyn will not be liable in any circumstances for any loss of whatever nature other than, subject to Section 12.2, the non-payment of a Prize or the non-payment of any refund properly due under the Game Rules. In particular, but without limitation, Allwyn will not be liable for any loss of profits, indirect, special or consequential loss, suffered or incurred by You (or any holder or owner of a Play, any person who submits a claim for a Prize during the applicable claim period, or any other person) that arises out of the withdrawal of any Game or from the participation or non-participation of You or any person in any Game. This includes the loss, for whatever reason, of the chance to participate in such Game.
  • 12.2 Allwyn will not be liable to any person (including for the non-payment of a Prize) for:
    • (a) events beyond its reasonable control and expectations (for example war, strike, lockout, industrial action, fire, flood, drought, power cut and/or failure or obstruction of any network, broadcasting or telecommunications service);
    • (b) the failure or destruction of, or damage to, all or part of the computer systems or records of Allwyn or any third party (including, without limitation, the Site and/or the App and/or Allwyn’s Computer System);
    • (c) any mistakes caused by all or part of the computer systems or records of Allwyn or any third party (including, without limitation, the Site and/or the App and/or Allwyn’s Computer System), including without limitation mistakes which result in a Play(s) not being entered into a particular Draw-Based Game;
    • (d) delays, losses, mistakes or omissions in or made by the postal or other delivery service or by the banking system;
    • (e) any other action or event which prevents or hinders the issue of a valid Play (including without limitation the failure of the Site and/or the App to display correctly on any device used to view it);
    • (f) the refusal to sell a Play to any person or to allow any person to play a Game;
    • (g) any losses caused by You, including the misuse or unauthorised use of passwords, money lost by playing the Games, and the failure to keep Allwyn informed of changes to Your personal contact details;
    • (h) any losses caused by the failure or malfunction of Your equipment or technology or Your internet service provider or mobile phone network operator or mobile phone operating system, or the equipment, technology, internet service provider or mobile phone network operator of any other person or third party.
  • 12.3 If:
    • (a) there is a failure or malfunction of Allwyn’s Computer System which impacts any limits on Your spend or play set by Allwyn or You in line with Sections 3 and 4, and has a material adverse effect on You; or
    • (b) any limits You set in line with Sections 3.2 and/or 4.2 are not placed on Your Account and the non-placement has a material adverse effect on You,

    Allwyn will (at its sole discretion) either:

    • (c) recover any Prizes paid (or withhold any Prizes won but not yet paid) in respect of those Plays and refund to You the money You spent on buying Plays above any limit that should have been set. For the avoidance of doubt, You shall repay to Allwyn any such Prizes paid immediately on demand); or
    • (d) refund to You the money You spent on buying Plays above any limit that should have been set, net of any Prizes paid in respect of those Plays.

    No interest will be payable in respect of any refunds made.

  • 12.4 Nothing in these Terms excludes or limits (a) any person’s liability (i) for fraud; or (ii) for death or personal injury caused by breach of any duty that person may have to take reasonable care or exercise reasonable skill; or (b) any other liability which cannot lawfully be excluded or limited.
  • 12.5 You acknowledge and agree that in accepting these Terms You do not rely on, and shall have no remedy in respect of, any statement, representation, warranty (in each case whether negligently or innocently made) or understanding of any person whether or not that person is a party to these Terms.

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• 13. Allwyn’s Discretion is Final and Binding

  The reasonable exercise by Allwyn of any discretion provided for by these Terms or the relevant Game Rules (including, without limitation, where this results in a Prize not being paid) will be final and binding.

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• 14. General

  • 14.1 Any person who plays a Try Game or who buys a Play using their Account, submits a Play for validation or who claims a Prize in whatever capacity, agrees to be bound by the provisions of any applicable legislation, these Terms, the relevant Game Rules and Game Procedures (and any relevant Game Specific Rules) (all as amended from time to time) and any other statements or explanations or rules or procedures Allwyn may issue from time to time in respect of that Game. By using the App, You also agree to be bound by the App Terms and Conditions, which can be found on the App.
  • 14.2 Allwyn may change these Terms (including the Privacy Policy), the App Terms and Conditions, and any Game Rules, Game Procedures and Game Specific Rules, and any other rules and procedures issued by Allwyn from time to time, for any and/or all of the Games, at any time. The changes will be effective from the date of their publication on the Site (or any earlier time Allwyn states), or on notification to You that the changes have taken place (whichever takes place sooner) and will apply to Plays bought after the date on which the changes become effective, and/or Plays bought before that date if reasonable in the circumstances. You will be bound by any such changes made by Allwyn from the date they are published on the Site.
  • 14.3 These Terms, the Privacy Policy (which is incorporated by reference into these Terms), the applicable Games Rules, Game Procedures, any Game Specific Rules and the statements and explanations appearing on the applicable Game Details Screen (where appropriate) set out the full extent of Allwyn’s obligations and liabilities to You when You play Games from Your Account and use the Site and/or App, and form the contract between Allwyn and You. If there is any conflict between these documents, they will apply in the following order (unless Allwyn states otherwise): (a) the applicable Game Rules (taking first priority); (b) the applicable Game Specific Rules; (c) the applicable Games Procedures; (d) these Terms (excluding, for this purpose, the Privacy Policy); (e) the statements and explanations appearing on the applicable Game Details Screen; (f) the Privacy Policy.
  • 14.4 If any provision (or part of a provision) in any of the documents mentioned in Section 14.3 is decided by a court of competent jurisdiction to be void and/or unenforceable, that decision will only affect the particular provision (or part of the provision) and will not, in itself, make the other provisions void or unenforceable.
  • 14.5 You may not assign or otherwise transfer (in whole or in part) Your rights and/or obligations under these Terms, including ownership of your Account. Any breach of this Section may result in the use of Your Account, the provision of the Games and/or access to the Site and/or the App being terminated immediately by Allwyn. Allwyn may assign or otherwise their rights and/or obligations under these Terms in whole or in part to any third party at its sole discretion.
  • 14.6 Except if Allwyn assigns or transfers its rights and/or obligations under these Terms, a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 (as amended or re-enacted from time to time, and any subordinate legislation made under that Act) or otherwise to enforce any provision of these Terms.

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• 15. Law

  The relevant law for these Terms is English law. Any legal proceedings will be heard in the English courts.

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• 16. Definitions

  The following words and terms will have the meanings given to them below when used within these Terms (unless the context clearly indicates otherwise).

  Account:

  An account maintained by a Player on Allwyn’s Computer System.

  Allwyn:

  Allwyn Entertainment Ltd, a company registered in England and Wales, whose registered office is at One Connaught Place, 5th Floor, London, W2 2ET. Any references to “we”, “us” and “our” on the Site are references to Allwyn.

  Allwyn’s Computer System:

  The computer systems used by or on behalf of Allwyn from time to time to operate National Lottery games, administer Accounts, facilitate Plays and pay Prizes.

  App:

  The National Lottery Android and/or iOS application.

  Commission:

  The Gambling Commission (being the body appointed to regulate The National Lottery) or any other body appointed to regulate The National Lottery from time to time.

  Customer Care Team:

  Allwyn’s helpline for interactive Players, contact details of which are set out at the end of these Terms. See the Site for the Customer Care Team's current opening hours.

  Direct Debit:

  Making payment to Allwyn by direct debit which has been set up on the Site in accordance with the Rules for Draw-Based Games Played Online , for continuous entry into a Draw-Based Game.

  Dormant Account:

  Has the meaning given to it in Section 8.1.

  Draw-Based Game:

  A National Lottery game, the result of which is determined by a draw, entry into which You can buy via the Site or the App.

  Financial Crime Legislation:

  UK legislation governing criminal conduct relating to money including without limitation the Money Laundering Terrorist Financing and Transfer of Funds Regulations 2017, the Proceeds of Crime Act 2002, the Terrorism Act 2000 and the Terrorist Asset-Freezing etc. Act 2010, and such other relevant legislation, and any laws that replace, supplement, extend, re-enact, consolidate or amend any of the foregoing from time to time.

  Game:

  A Draw-Based Game and/or an Instant Win Game.

  Game Details Screen:

  The screen on the Site and App that displays details of a particular Instant Win Game.

  Game History:

  Information held by Allwyn which relates to the Games (excluding Try Games) You have played through Your Account, including the outcome of each Play.

  Game Procedures:

  A written document issued by Allwyn for a particular Game in addition to these Terms, which includes, without limitation, the Game name, the price per Play, how to play, how a Prize is won, the Prize Structure and any other relevant information.

  Game Rules:

  Any rules or conditions issued by Allwyn in addition to these Terms which apply to either Draw-Based Games or Instant Win Games (as appropriate).

  Game Specific Rules:

  Any rules or conditions issued by Allwyn in addition to or in substitution for any Game Rules, which apply only to a particular Game.

  Games-Related Information:

  Your Transaction History, Game History and any information Allwyn requires You to submit to it before providing You with access to the Games (which may include, for example, Your name, user name, password, phone number(s), debit card details, security information, address, Identification Information, email address, date of birth and gender).

  GAMSTOP:

  The national gambling self-exclusion scheme, accessible via www.gamstop.co.uk

  Identification Information:

  Information used to establish Your identity, including information required by Allwyn to confirm the authenticity of that information. Identification Information could include any element of the Games-Related Information and any information or documents You provide (for example Your passport, driving licence and utility bills) when claiming a Prize.

  Instant Win Game:

  A Pay to Play Game or a Try Game.

  National Lottery Distribution Fund:

  Has the meaning set out in the National Lottery etc. Act 1993 (as amended or re-enacted from time to time).

  Pay to Play Game:

  A National Lottery instant win game which is available to play on the Site or App (following registration and provision of debit card details) and in which You have a chance to win a Prize. Pay to Play Games may not display correctly on, or be playable from, all devices used to access them.

  Play:

  An entry into a Game (other than a Try Game) in line with that Game’s Game Procedures.

  Player:

  Has the same meaning as You.

  Privacy Policy:

  Allwyn’s policy relating to the use and storage of Your personal information (including, but not limited to, Games-Related Information), as amended from time to time.

  Prize:

  A prize won by a Player from a Play.

  Prize Structure:

  The value of Prizes and odds of winning in an individual Game as determined by Allwyn and set out in the Game Procedures for the relevant Game.

  Sanctions Lists:

  The UK Consolidated Sanctions List (which contains details of all persons and organisations under UK financial sanctions legislation and UN sanctions, including those under the Sanctions and Anti-Money Laundering Act 2018 and other UK legislation and any laws that replace, supplement, extend, re-enact, consolidate or amend any of the foregoing from time to time), together with any other relevant sanctions lists Allwyn may consider from time to time.

  Site:

  The website National Lottery website.

  Transaction History:

  The history of payments into and out of Your Account, shown in the ‘My Account’ section of the Site and App.

  Try Game:

  A National Lottery instant win game which is available to play free of charge on the Site or App (following registration) and for which there are no Prizes. Try Games may not display correctly on, or be playable from all devices used to access them.

  You:

  (a) A person intending to open an Account; or (b) the holder of an Account, who is eligible to buy Plays and/or play Try Games or who has successfully set up a Direct Debit via their Account, and whose Account (or Direct Debit) has not been terminated, cancelled, suspended or closed.

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• Contact Numbers & Addresses

  Telephone Enquiries:

  Customer Care Team: 0333 234 44 33^∞ (0370 737 3983 for complaints).

  For the hard of hearing using Minicom equipment, please call 0370 737 8249.

  Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.

  E-mail

  help@national-lottery.co.uk

  Website

  www.national-lottery.co.uk

  General Written Enquiries:

  The National Lottery
  PO Box 251
  Watford
  WD18 9BR

  National Lottery Regional Centre Addresses:

  Watford (Allwyn’s Head Office)

  The National Lottery
  Tolpits Lane
  Watford
  Hertfordshire
  WD18 9RN
  Tel: 01923 425000

  Liverpool

  The National Lottery
  5 Tiger Court
  Kings Drive
  Kings Business Park
  Prescot
  Knowsley
  Liverpool
  L34 1BH
  Tel: 0151 236 1796

  © Gambling Commission 2024

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Rules for Draw-Based Games Played Online

Edition 22 effective 1st February 2024

Our Rules for Draw-Based Games Played Online have changed.

– We have replaced references to Camelot with references to Allwyn, the new operator of The National Lottery from 1st February 2024.

– We have formalised our policy that business accounts should not be used when playing by Direct Debit.

– We have included the right for Allwyn to carry out checks, including Sanctions Lists checks, when paying Prizes (see Rule 7.2).

Important Information

These Rules for Draw-Based Games Played Online (the “Rules”) contain contractual terms and conditions which are binding on You. Please read them carefully.

Your attention is specifically drawn to the following:

• – You can only buy an Entry and play Games Played Online when You are physically located in the UK or Isle of Man. If You buy an Entry or play Games Played Online when You are not physically located in the UK or Isle of Man, Allwyn will not be liable to pay a Prize to You in respect of those Games (see Rule 1.10).
• – Your Entry will only be valid if it is recorded on Allwyn’s Computer System (see Rule 1.4). Further, Allwyn is entitled to declare an entry invalid (and, if it does so, will not be liable to pay a Prize) if the Entry is not entered into the Draw, or the Draw is conducted without taking the Entry into account (see Rule 6.3(e)).
• – A Prize will not be paid to You unless and until the relevant Entry has been validated by Allwyn in accordance with Rule 6.
• – These Rules contain terms which limit or exclude Allwyn’s liability to You, including its liability to pay a Prize to You, in specified circumstances (see Rule 11).
• – In certain situations, Allwyn may be required to make decisions which affect You, including whether or not to pay a Prize to You. Provided those decisions are made reasonably by Allwyn, they will be final and binding on You (see Rule 12 .1).

The application of these Rules

Together with the Account Terms, these Rules apply when You play any Draw-Based Game online, including buying Entries by Direct Debit or via the App. Each Draw-Based Game also has its own Game Procedures that apply, and certain Draw-Based Games may also have their own Game Specific Rules that apply from time to time.

You can view all National Lottery Rules and Procedures, the Account Terms and the Privacy Policy, on the National Lottery website. You can also get copies of these documents by calling the Customer Care Team on 0333 234 44 33^∞ (see the Telephone Enquiries section for call charges) or by writing to The National Lottery, PO Box 251, Watford WD18 9BR.

If You are playing Draw-Based Games at National Lottery retailers, the Rules for Draw-Based Games Played at Retailers apply.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 16.

Contents

• 1. Buying Entries

  • 1.1 Unless You’ve set up a Direct Debit in line with Rule 3, You can only buy an Entry if You are physically located in the UK or Isle of Man. You must also be logged into, and have a debit card registered to, Your Account.
  • 1.2 Each Entry must be bought for its full price, unless Entries are given away for free by Allwyn in a promotion or as prizes for National Lottery games. Entries can only be bought from Allwyn.
  • 1.3 A Selection won’t be entered into a Draw after the relevant Draw Break (subject to Rule 8.8). This will usually be 30 minutes before the relevant Draw takes place.
  • 1.4 Your Entry will only be valid if it is recorded on Allwyn’s Computer System.
  • 1.5 You can only buy Entries and receive Prizes in line with these Rules, the Account Terms and the Game Procedures and any Game Specific Rules that apply to a Game.
  • 1.6 There is no general right for a person to buy an Entry. Allwyn can refuse to sell Entries to anyone, and/or limit the number of Entries You can buy, without giving a reason.
  • 1.7 Subject to Rule 1.9, the following people cannot buy an Entry (and Allwyn will not be liable to pay a Prize to them):
    • (a) anyone under the age of 18, whether that person is buying it for themselves or anyone else;
    • (b) Lottery Staff and directors of Allwyn;
    • (c) specified employees of any of Allwyn’s key contractors or sub-contractors (as specified by the Commission from time to time, whether in Allwyn’s licence to operate The National Lottery or otherwise);
    • (d) personal partners and persons who are, to some extent, maintained by anyone mentioned in Rules 1.7(b) or (c), in either case if living in the same household as that person;
    • (e) any person who has an Account which has a status that prohibits them from buying an Entry or receiving a Prize (including without limitation a person whose Account has been suspended or terminated);
    • (f) any person who is not physically located in the UK or Isle of Man when seeking to buy, or at the time of buying, the relevant Entry;
    • (g) any person who does not meet the criteria set out in Section 1.2 of the Account Terms (and, for those who play by Direct Debit, Rule 3.2 of these Rules);
    • (h) any person who is prevented from playing under the Commission’s Codes of Conduct; and
    • (i) anyone else Allwyn and the Commission may decide and specify in any amendment which is made to these Rules or in any other appropriately published communication from time to time.
  • 1.8 If You receive a Prize for a Game Played Online that You were not entitled to play, You must repay the Prize immediately if Allwyn requests it.
  • 1.9 With the Commission’s written consent, Allwyn employees will be able to buy Entries but only for the purpose of testing Accounts and how they operate. The Commission may impose conditions on any consent granted including, for example, that Allwyn employees and Allwyn will not be entitled to benefit from any Prize won by any such Entries.
  • 1.10 You agree that playing the Games Played Online whilst located in any jurisdiction other than the UK or the Isle of Man is strictly prohibited. You also agree that Allwyn will not be liable to pay a Prize to You in respect of any Games Played Online that You played or any Entry purchased whilst located in any jurisdiction other than the UK or Isle of Man. Allwyn has the right to terminate Your Account and any associated active Direct Debit, and/or refuse any and all current or future Entries by You or access to the Site and/or App by You if it suspects or knows that You have played or are intending to play the Games Played Online whilst located in any jurisdiction other than the UK or Isle of Man.
  • 1.11 Only the Account holder who registered for the Account can use that Account. Allwyn will not be liable to pay any Prize to You if You play via another Player’s Account, or if another person plays via Your Account (with or without Your permission).

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• 2. Your Responsibilities

  • 2.1 You are responsible for keeping safe and confidential any information required to claim a Prize for a particular Entry (including, for example, the relevant Ticket Number and Your Identification Information). If You aren’t able to provide sufficient Identification Information when claiming a Prize, Allwyn will not be liable to pay a Prize to You.
  • 2.2 You are also responsible for:
    • (a) checking that Your Ticket shows the correct Entries, Games and Draw dates and that it doesn’t include duplicate Lucky Dip® Entries for the same Draw. Any raffle number given for a Draw should be unique – You should let Allwyn know if this isn’t the case for Your Ticket; and
    • (b) claiming (where applicable) and checking You receive the full amount of any Prize You are entitled to.

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• 3. Playing by Direct Debit

  • 3.1 Some Games can be played by Direct Debit. You must be 18 or over and physically located in the UK or Isle of Man when submitting Your application to play by Direct Debit (including the payment authority).

  Application process and requirements

  • 3.2 You must satisfy the following criteria before a Direct Debit can start and, once it has started, whilst it continues:
    • (a) You must be recognised by checks carried out by Allwyn as being a resident of the UK or Isle of Man;
    • (b) You must have a UK or Isle of Man bank or building society account, which is not a business account, from which the Direct Debit payment will be taken^††;
    • (c) where required, You are able to verify, in whatever way Allwyn decides, that any information supplied to Allwyn is genuine; and
    • (d) You must not be in any of the categories of people referred to in Rule 1.7.

    ^††You agree that any Direct Debit Prize won may be paid into the bank or building society account the Direct Debit payments are taken from. If You use a joint account to pay for Your Direct Debit, You will be authorising Allwyn to pay any Direct Debit Prize by direct credit into that account and this may amount to disclosure of the Direct Debit Prize to other holders of that account.

  • 3.3 You will need to provide certain information to Allwyn during the application process (including payment details) which will help Allwyn determine whether or not You meet the criteria set out above and verify Your eligibility to play by Direct Debit. Allwyn reserves the right to ask an authentication agency to verify this information.
  • 3.4 Allwyn may have to share any personal information You provide when applying for a Direct Debit (or whilst Your Direct Debit is effective or at any other time) with the Commission. Allwyn may also share this information with third parties in order to process an application and to manage Your Account and Direct Debit once the application is processed. Allwyn and third parties on its behalf may carry out checks to ensure that You are entitled to authorise the Direct Debit and that You have enough funds to play the Games You have chosen to play.
  • 3.5 Payment for Your Direct Debit Entries will be made by Direct Debit to Allwyn or any other third party nominated by Allwyn, or by any other method Allwyn allows from time to time.
  • 3.6 Allwyn can refuse to accept a Direct Debit application for any reason, including if it is not satisfied that the information provided is adequate and/or has been verified by Allwyn or any authentication agency.

  Your Direct Debit information

  • 3.7 You should check all of the details on Your Interactive Play Slip are correct before confirming You wish to proceed with the Direct Debit. You are solely responsible for checking that Your Direct Debit Play Slip shows the correct Selections, Games and number of Draws a week You wish to enter and that Your Direct Debit Details are accurate. If the details aren’t correct, You will need to delete the Direct Debit Play Slip and set up a new one - see Rule 3.11. You are also responsible for noting the start date of Your Direct Debit and checking that the details on Your Ticket are correct.
  • 3.8 Allwyn won’t be responsible for any mistakes or omissions in respect of data recorded on any Direct Debit Play Slip, Direct Debit Details or Tickets. Allwyn will also not be liable for any loss of whatever nature suffered or incurred by any person as a result of any such mistakes or omissions affecting a Direct Debit Play Slip, Direct Debit Details or Tickets.
  • 3.9 If there is any conflict or inconsistency between the information (including the Selections) contained in the Direct Debit Play Slip, the Direct Debit Details and/or the Tickets and the information contained in Allwyn’s Computer System, the information registered in Allwyn’s Computer System will take priority.
  • 3.10 Allwyn’s liability for any loss of whatever nature suffered or incurred by You as a result of any conflict or inconsistency (whether it was caused by an act or omission of Allwyn, its employees, retailers, co-promoters or other third parties and, whether in negligence or otherwise) is limited to the amount You paid for the Direct Debit Entry for which You suffered loss.

  Making changes

  • 3.11 You cannot edit Your Direct Debit Play Slip. This means that if You want to make any changes (for example change Your Selection, add or remove lines, or add or remove Draw days) You will need to delete the relevant Direct Debit Play Slip and set up a new one with the required changes. If the bank or building society details for Your Direct Debit are wrong, You should contact Your bank or building society or Allwyn as soon as possible to update the details. Deletion of a Direct Debit Play Slip or any changes to the associated bank or building society account details may not be effective immediately - see Rule 3.22 for more information.
  • 3.12 You can make changes to Your name and address through Your Account. You can also notify Allwyn in writing of any changes (or in any other way Allwyn allows from time to time). The notification must be sent to The National Lottery PO Box 251 Watford WD18 9BR or any other address advised by Allwyn and must be signed by You. Proof of identity may need to be provided before any changes to Your name and address can be made.
  • 3.13 You must be physically located in the UK or Isle of Man when making any changes to Your Direct Debit (including deleting and adding Direct Debit Play Slips).

  Entry into a Draw

  • 3.14 Only the numbers registered in Allwyn’s Computer System will be entered into the Draws on the Draw dates registered in Allwyn’s Computer System.
  • 3.15 If Allwyn hasn’t received Your payment at least 48 hours before the relevant Draw (or any other period of time advised by Allwyn), it is highly unlikely that Your Selection will be entered into that Draw, in which case You won’t be entitled to any Direct Debit Prize for that Draw with that Selection. Before the Draw, You should check Your Account to see if Your Selection has been entered.
  • 3.16 Allwyn reserves the right to cancel Your Direct Debit Play Slip if Your Direct Debit payment fails or if it doesn’t receive the relevant payment within the period referred to in Rule 3.15 or if it receives payment but the payment fails after the relevant Draw for whatever reason.
  • 3.17 A Direct Debit Entry will be void and You won’t be entitled to any Direct Debit Prize for that Direct Debit Entry if:
    • (a) Allwyn hasn’t received the payment for that Direct Debit Entry;
    • (b) Allwyn has received the payment for that Direct Debit Entry but the payment later fails;
    • (c) You no longer meet any of the criteria set out in Rules 3.2(a), (b) and (d).

  Payment of Direct Debit Prizes

  • 3.18 The table below sets out how Direct Debit Prizes will be paid.

    Table showing how Direct Debit Prizes will be paid

    Direct Debit Prize value	Claim/ payment method
    Up to and including £50,000	Direct Debit Prizes of up to and including £50,000 will be paid directly to the bank or building society account linked to Your Direct Debit. Allwyn reserves the right to pay Direct Debit Prizes of up to and including £50,000 by cheque (sent to You, at Your risk, by post in line with Allwyn’s procedures to the address registered to Your Account).
    Over £50,000††	You must claim Direct Debit Prizes over £50,000 in person. Call the Customer Care Team (see the Site for its current opening hours) to arrange Your claim. Prizes will be paid at Your home or other agreed location in the UK or Isle of Man, or at a Regional Centre. You must complete a Prize Claim Form provided by Allwyn, or any other form Allwyn requires You to complete, and present it along with proof of entitlement to claim when claiming a Direct Debit Prize over £50,000. Payment will be made (at Allwyn’s option) by cheque, bank transfer or direct credit.
    Non-cash, instalment and annuity Direct Debit Prizes	The process for claiming non-cash, instalment/regular payment and annuity Direct Debit Prizes, and how they will be paid/awarded, will be set out in the Game Procedures and/or the Game Specific Rules for the relevant Game.

    ^††Allwyn will attempt to contact You and invite You to claim Your Direct Debit Prize if, after 60 days from the date of the Draw, You have not claimed Your Direct Debit Prize. Allwyn will use the details registered to Your Account to contact You. You remain responsible for claiming Your Direct Debit Prize.

  • 3.19 Rule 7.2 will apply to Direct Debit Prizes.

  Duration and cancellation by You

  • 3.20 Without limiting the effect of Rules 3.9, 3.14 and 3.17, Your Direct Debit will start on the date of the first Draw recorded on Your Direct Debit Details. Your Direct Debit must be for a rolling term.
  • 3.21 Your Direct Debit will continue until either You cancel the entire Direct Debit instruction through Your bank or building society, or until You delete a Direct Debit Play Slip in line with the procedures detailed on the Site and in the Account Terms (or by any other method Allwyn allows from time to time). If You cancel the entire Direct Debit instruction, all of Your Direct Debit Play Slips will be deleted automatically. You cannot set up another Direct Debit instruction whilst the current one is still active.
  • 3.22 If You cancel Your Direct Debit or delete a Direct Debit Play Slip (or if You exclude Yourself from Your Account either temporarily or permanently) after Allwyn has started the process of collecting Your Direct Debit payment, You will not be entitled to a full or part refund of that Direct Debit payment. Cancellation of a Direct Debit or deletion of a Direct Debit Play Slip will only be effective once the Direct Debit payment already in the process of being collected by Allwyn from Your bank or building society account has been used to buy Direct Debit Entries. This Rule applies unless Allwyn decides there are reasonable grounds for a refund to be provided. If You exclude Yourself from Your Account as stated above, exclusion will be immediate (and You won’t be able to access Your Account) but You will still be entered into the Draws that Allwyn has started the process of collecting payment for.
  • 3.23 Subject to these Rules and the Account Terms, where Direct Debit Entries are bought with Your Direct Debit after You have submitted a cancellation or deletion request, You will be entitled to any Direct Debit Prizes due in respect of those Direct Debit Entries. This is the case unless You have recovered the Direct Debit payment used to buy those Direct Debit Entries, in which case You will have no entitlement to any such Direct Debit Prizes.

  Cancellation, alteration and modification by Allwyn

  • 3.24 Allwyn can cancel Your Direct Debit in line with the Account Terms.
  • 3.25 Your Direct Debit will continue in the event that Allwyn cancels or changes all or part of the Game(s) You have a Direct Debit for, including for example, changing the price of the Game(s), the Prize Structure and/or the Game play mechanic, changing a Draw, and/or changing these Rules and the Game Procedures (and any Game Specific Rules) relating to that Game(s), unless and until cancelled by You or Allwyn. Allwyn reserves the right to cancel or change Your Direct Debit Play Slip or Direct Debit Entry (or any condition attaching to a Direct Debit Play Slip or Direct Debit Entry) to the extent necessary or appropriate to reflect any such Game cancellation or change. Allwyn will notify You in advance of any such cancellation or change.
  • 3.26 If, under Rule 3.25:
    • (a) a Draw is cancelled, Allwyn may provide You with an equivalent Direct Debit Entry in an alternative Draw; or
    • (b) if a Direct Debit Play Slip or Direct Debit Entry is cancelled by Allwyn, Allwyn will either (at its discretion) use any balance of the relevant Direct Debit payment already collected (or in the process of being collected) to buy Direct Debit Entries for You or make a proportionate refund of the unused balance to You. No interest will be payable in respect of any refund made.
  • 3.27 If a Game, a Draw, or any conditions attached to playing by Direct Debit are changed by Allwyn under Rule 3.25, or any other change is made to playing by Direct Debit by Allwyn, Allwyn will notify You in advance using the details held by it in relation to Your Direct Debit. If You do not cancel Your Direct Debit (or delete Your relevant Direct Debit Play Slips) following notification to You, Allwyn can either (at its discretion):
    • (a) make the required changes to Your Direct Debit Play Slip(s) so that it continues once the changes are effective. Allwyn will confirm the changes to You in writing and the revised Direct Debit Play Slip(s) will start from the first Draw date recorded in the revised Direct Debit Details; or
    • (b) cancel Your existing Direct Debit Play Slips.
  • 3.28 Allwyn may, at its absolute discretion and without giving a reason, cancel playing by Direct Debit and/or cancel all of Your Direct Debit Play Slips under Your Direct Debit, or partially cancel playing by Direct Debit and/or cancel Direct Debit Play slips relating to one or more Games from the Direct Debit. If playing by Direct Debit is cancelled (in whole or part) and/or all or some of Your Direct Debit Play Slips are cancelled, Allwyn’s only liability will be to either (at its discretion):
    • (a) use any balance of a Direct Debit payment already in the process of being collected for Your Direct Debit Play Slips to buy Direct Debit Entries, and (subject to Rule 3.29) pay any Direct Debit Prizes due to You in relation to those Direct Debit Entries. In this case, cancellation will be effective after the last Draw(s) Your payment has already been collected for; or
    • (b) refund any money You have already paid for those Draws of the relevant Game(s) taking place after the cancellation to the bank or building society account registered to Your Direct Debit, or by any other appropriate method, and pay any unpaid Direct Debit Prizes due to You for any Draws that took place before the cancellation. In this case, cancellation will be effective from the next Draw(s) of the Game(s) Your Direct Debit Play Slip relates to. No interest will be payable in respect of any refund made.
  • 3.29 You will not be entitled to any Direct Debit Prizes for Direct Debit Entries bought under Rule 3.26 or Rule 3.28(a) if You have recovered the Direct Debit payment used to buy those Direct Debit Entries.
  • 3.30 If Allwyn is not able to return any money owed to You in relation to Your Direct Debit, it will be held for 6 years from the date Your Direct Debit was cancelled or terminated, after which it will be allocated to the National Lottery Distribution Fund. You can contact Allwyn at any time during the 6 years to claim the money and, providing You are able to provide the information Allwyn reasonably requires, the money will be refunded to You. No interest will be payable in respect of monies refunded.
  • 3.31 Allwyn may, at any time, change the Direct Debit service and/or suspend all or part of the Direct Debit service (including the ability to set up a Direct Debit on the Site) for a period of time. Allwyn will notify Players as soon as reasonably practicable of any such change or suspension.

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• 4. Claiming a Prize

  • 4.1 Subject to Rule 5.4, You can only claim a Prize if You are the holder of an Account with a Winning Entry.
  • 4.2 Interactive Play Slips and Direct Debit Play Slips cannot be used as evidence of an Entry or of the numbers selected for a Game, or used otherwise to claim a Prize, nor can a purchase confirmation made available to You (or sent to You) by Allwyn be used under any circumstances as evidence that You are entitled to a Prize.
  • 4.3 Unless You follow the procedure set out in Rule 4.5, and subject to the time limits set out in Rule 4.4, Prizes must be claimed before the end of the 180th day after the relevant Draw (the “Claim Period”). Your entitlement to a Prize will be lost and the Prize will not be paid if a Prize is not claimed within the Claim Period, unless You follow the procedure set out in Rule 4.5. See Rule 7.1 for how to claim Your Prize.
  • 4.4 If You are claiming a Prize:
    • (a) through Your Account by confirming payment should be made to You, You must do this before 11.00pm on the last day of the Claim Period;
    • (b) by phoning the Customer Care Team, You must phone within the Claim Period and during the Customer Care Team’s normal opening hours which, at the time of writing these Rules, are 8.00am to 8.00pm Monday to Saturday and 9.00am to 5.00pm Sundays – reduced opening hours may apply over the Christmas and New Year Period. See the Site for current opening hours;
    • (c) in person from Allwyn, Allwyn must receive sufficient information to prove You are the holder of the Account that has the Winning Entry, together with a completed Prize Claim Form or any other form Allwyn requires You to complete (where required), at any Regional Centre during Allwyn’s normal business hours* within the Claim Period; or, in the case of a claim for a Prize over £50,000, at Your home or any other agreed location in the UK or Isle of Man at the time agreed by Allwyn.
    • *Allwyn’s Watford Regional Centre’s normal business hours are 9am to 5pm Monday to Friday (excluding Bank Holidays). Allwyn’s Liverpool Regional Centre’s normal business hours are 8.30am to 4.30pm Monday to Thursday and 8.30am to 4pm Fridays (excluding Bank Holidays). Reduced hours may apply over the Christmas and New Year period.
  • 4.5 A Prize can be claimed in person within seven days after the end of the Claim Period if, before the end of the Claim Period, You contact Allwyn and notify it that You intend to claim a Prize in this way (and give Your name, address and all details of the Entry that Allwyn reasonably requires) and if You then present the proof of identity and any relevant completed Prize Claim Form in person at a Regional Centre during normal business hours (see Rule 4.4) within the seven day period (or, in the case of a claim for a Prize over £50,000, at Your home or other agreed location in the UK or Isle of Man at a time agreed by Allwyn, within the 7 day period). You can contact Allwyn by:
    • (a) phoning the Customer Care Team during its normal opening hours from time to time. See the Site for the Customer Care Team’s current opening hours; or
    • (b) emailing help@national-lottery.co.uk. Allwyn must receive the email before the end of the Claim Period.

    If You fail to claim within the additional seven day period, Your entitlement to the Prize will be lost and the Prize will not be paid.

  • 4.6 You can only claim for the highest Prize tier Your Entry has won in. You cannot claim a Prize for a lower Prize Tier, or any otherwise unclaimed Prize in that particular Draw or Prize pool.

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• 5. Prize Claim Forms

  • 5.1 You must provide a completed Prize Claim Form when claiming a Prize of, or worth, over £50,000. Allwyn can also, at its discretion, require a completed Prize Claim Form (or any other form issued by Allwyn) to be provided for any other Prize. Prize Claim Forms will be provided by Allwyn.
  • 5.2 In certain circumstances, Allwyn may decide (in writing and subject to any terms and conditions imposed by Allwyn) that a Prize Claim Form does not need to be submitted.
  • 5.3 The Prize Claim Form must be completed in the name of, and signed by, the holder of the relevant Account and be submitted with any Identification Information required by Allwyn to prove that they are the sole holder of the Account containing the Winning Entry. If the Account holder is unable to complete a Prize Claim Form due to legal, physical or other disability, their authorised representative can complete the Prize Claim Form in the Account holder’s name and sign it on their behalf. The Prize Claim Form must state the Account holder’s name and the name of their authorised representative, and must describe the authorised representative’s status. Allwyn is entitled (but is not required) to ask the authorised representative for evidence to prove they are allowed to claim on the Account holder’s behalf.
  • 5.4 A person can claim on behalf of a deceased Player’s estate if they can prove, to Allwyn’s reasonable satisfaction, that they are entitled to make the claim (for example by providing a grant of probate to show their appointment as a personal representative of the deceased Player’s estate). The person claiming will need to submit any relevant proof with the Prize Claim Form, or any other form Allwyn may require.
  • 5.5 The person signing the Prize Claim Form (or any other form Allwyn requires) will, if they are signing as the holder of the relevant Account, be representing that they are lawfully entitled to the Prize (or, if signing as authorised representative of the holder of the relevant Account, that they are lawfully entitled to claim the Prize on behalf of the holder) and that the information contained in the Prize Claim Form is accurate and complete. That person signing the Prize Claim Form or any other form Allwyn requires (and the holder of the relevant Account, if the authorised representative is signing) will indemnify Allwyn against any costs, losses, damages and expenses which Allwyn may incur in relation to the Entry or the Prize as a result of any misrepresentation on the Prize Claim Form (or such other form Allwyn requires).
  • 5.6 Once payment of the Prize has been made to the person shown on the Prize Claim Form or any other form Allwyn requires (or that person’s authorised representative), Allwyn and its officers, employees, representatives, contractors and any person, firm or company authorised by Allwyn to pay Prizes will have no further liability for payment of that Prize.
  • 5.7 Allwyn is entitled to refuse to process any payment if a Prize Claim Form (or any other form required by Allwyn) is incomplete.

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• 6. Validation Requirements

  • 6.1 Before a Prize will be paid on an Entry, it must be successfully validated. If an Entry is not validated, Allwyn will not be liable to pay a Prize in respect of that Entry.
  • 6.2 Without limiting the effect of Rule 6.1, an Entry will be declared invalid and Allwyn will not, therefore, be liable to pay any Prize if:
    • (a) the Entry is the result of an act by You or another person that was intended to increase the chances of You or that person winning a Prize in the relevant Game above the chances enjoyed by other Players of that Game, or to increase that Prize; or
    • (b) the Entry is counterfeit, or all or part of the Entry has been forged, or the Entry fails to pass Allwyn’s validation and security checks; or
    • (c) the Prize claim is not received within the relevant claim period set out in Rules 4.3 and 4.5; or
    • (d) the Ticket Number for the Entry is not a Winning Entry, or no Prize is shown as having been won for the relevant Entry on Allwyn’s Computer System, or the relevant Prize for the Winning Entry with that Ticket Number has been paid previously; or
    • (e) the details associated with the Ticket Number of an Entry do not match Allwyn’s official records; or
    • (f) Allwyn reasonably believes that the Entry was bought by or on behalf of a person falling in one of the categories in Rule 1.7.
  • 6.3 Without limiting the effect of Rule 6.1, an Entry may be declared invalid and a Prize may not be payable if:
    • (a) Allwyn reasonably believes that the person claiming the Prize is not the holder of the relevant Account or that person’s duly authorised representative, or that the information provided by the person claiming the Prize is incomplete or has been altered or tampered with; or
    • (b) the Ticket Number (or any other unique feature of the Entry) does not match the records on Allwyn’s Computer System for the Game that the Entry relates to; or
    • (c) the Entry is defective, in whole or in part; or
    • (d) Allwyn is not satisfied that an Entry has been purchased, or a claim for a Prize has been made, in good faith; or
    • (e) for any reason, whether or not involving negligence by Allwyn, the Entry is not recorded on Allwyn’s Computer System, the Entry is not entered into the Draw, or the Draw is conducted without taking the Entry into account. In that case, You will be entitled to a refund of the price of the Entry but You will not be entitled to a Prize.

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• 7. Payment of Prizes

  • 7.1 The table below sets out how Interactive Prizes of different amounts should be claimed and will be paid. (See Rule 3.18 for how Direct Debit Prizes must be claimed and will be paid).

    Table showing how Interactive Prizes of different amounts should be claimed and will be paid

    Total Interactive Prize value	How it is paid
    Up to and including £500	Interactive Prizes of up to and including £500 will be paid directly into Your Account after the relevant Draw.
    Over £500 up to and including £30,000††	You need to confirm, before 11.00pm on the last day of the Claim Period for the relevant Draw, that an Interactive Prize of over £500 up to and including £30,000 should be paid to the debit card registered to Your Account. This can be done through Your Account.
    Over £30,000 up to and including £50,000††	Claims for Interactive Prizes of over £30,000 up to and including £50,000 should be made by calling the Customer Care Team during its normal opening hours before the end of Claim Period. You will need to quote Your Ticket Number during the call. Payment will be made by cheque. Allwyn reserves the right to require claims for Interactive Prizes of or worth between £30,000 and £50,000 to be made in person and for those Interactive Prizes to be paid at a Regional Centre. In this situation, payment will be made (at Allwyn’s option) by cheque, bank transfer or direct credit.
    Over £50,000††	You must claim Interactive Prizes of over £50,000 in person. Call the Customer Care Team (see the Site for its current opening hours) during the Claim Period to arrange Your claim - You will need to quote Your Ticket Number during the call. Interactive Prizes of over £50,000 will be paid at Your home or other agreed location in the UK or Isle of Man, or at a Regional Centre. You must complete a Prize Claim Form provided by Allwyn, or any other form Allwyn requires You to complete, and present it along with proof of entitlement to claim when claiming an Interactive Prize of over £50,000. Payment will be made (at Allwyn’s option) by cheque, bank transfer or direct credit.
    Non-cash, instalment and annuity Prizes	The process for claiming non-cash, instalment/regular payment and annuity Prizes, and how they will be paid/awarded, will be set out in the Game Procedures and/or the Game Specific Rules for the relevant Game.

    ^††Allwyn will attempt to contact You and invite You to claim Your Interactive Prize (including by confirming it should be paid to the debit card registered to Your Account) if, after 60 days from the date of the Draw, You have not claimed Your Interactive Prize. Allwyn will use the details registered to Your Account to contact You. You remain responsible for claiming Your Interactive Prize.

  • 7.2 Allwyn reserves the right to:
    • (a) pay Prizes by cheque, bank transfer or direct credit. If payment is made by cheque for Prizes of £50,000 or less, this will be posted (at Your risk) to the address registered to Your Account (or any other address agreed between Allwyn and You);
    • (b) ask You to attend a Regional Centre to claim Your Prize;
    • (c) withhold a Prize, providing it is acting reasonably, until it has declared the relevant Entry to be valid in accordance with Rules 6.1, 6.2 and 6.3 above;
    • (d) withhold a Prize (or recover or seek to recover a Prize already paid) until it has carried out (or as a result of having carried out) all appropriate checks and enquiries if in its discretion it believes, on reasonable grounds, that You (as the person claiming a Prize) are not lawfully entitled to payment of a Prize or that a Prize has been paid to You in circumstances where Allwyn decides in line with Rule 11.1 that the Entry is invalid or defective, or where there is any other reason for Allwyn (acting reasonably) to question Your entitlement to the Prize. Any checks and enquiries will be carried out promptly by Allwyn. You shall repay immediately on demand any Prize Allwyn seeks to recover;
    • (e) without limiting the effect of Rule 7.2(d), carry out identity and such other checks (including without limitation a Sanctions Lists check on You, the person claiming a Prize of over £500, and/or on Prize payment failure) to enable it to determine that payment of the Prize to You is lawfully permitted and/or will not cause Allwyn to commit an offence, including without limitation under any Financial Crime Legislation, and withhold a Prize either until it has carried out all such checks and enquiries or as a result of having carried out the same;
    • (f) recover a Prize incorrectly paid into Your Account;
    • (g) request proof of entitlement to a Prize (including, without limitation, Identification Information, proof of identity and capacity to claim);
    • (h) refuse to pay a Prize If You are unable to or fail to produce sufficient Identification Information when claiming a Prize;
    • (i) photograph anyone claiming a Prize for Allwyn’s records;
    • (j) request a court to decide who a Prize should be paid to and/or make payment into court;
    • (k) pay all or part of the Prize to the Official Receiver or Your trustee in bankruptcy in the event of Your bankruptcy.
  • 7.3 The right to a Prize is not transferable.
  • 7.4 Allwyn will not be responsible or liable to any person claiming a Prize which has been paid to a person who assumed the identity of the relevant Account holder.
  • 7.5 No interest will be payable on any Prize, including without limitation whilst any checks or enquiries are carried out in relation to a Winning Entry, whilst a dispute about the Entry or Prize claim is being resolved, or for the period a Prize remains unclaimed.

  Payment of Prizes to persons with a disability

  • 7.6 If You are a person with a legal, physical or other disability and are claiming a Prize, Allwyn may pay the Prize to Your authorised representative.

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• 8. Draws and Winning Numbers

  • 8.1 Allwyn will decide the time, frequency, date and method of the Draws for each Game.
  • 8.2 Each Draw will:
    • (a) select Winning Numbers at random with the help of mechanical drawing equipment (or any other equipment Allwyn may from time to time determine); and
    • (b) be conducted in line with the Draw Procedures and in the presence of a witness who will be a representative of an independent accounting firm.
  • 8.3 If a Draw is interrupted because of equipment failure or for any other reason, the Draw will be completed in line with the applicable Draw Procedures for that Game. If a Draw can’t take place on the date or at the time fixed, it will take place as soon as reasonably possible after that date.
  • 8.4 If any Game draw is declared invalid, another draw will take place in line with the applicable Draw Procedures to determine the Winning Numbers.
  • 8.5 The numbers drawn and recorded in writing by the witness mentioned in Rule 8.2(b) will be the Winning Numbers for that Draw.
  • 8.6 Allwyn will only pay a Prize based on the official results of the relevant Draw recorded in line with Rule 8.5 and electronically recorded in Allwyn’s Computer System. Allwyn won’t pay a Prize based on results recorded anywhere else, including for example in newspapers, winning number telephone lines, or on the Site or App.
  • 8.7 Allwyn won’t be required to make any payment against any incorrectly announced number(s) at the Draw, and the witness as described in Rule 8.2(b) will confirm the correct number(s).
  • 8.8 Where Allwyn considers it reasonable to do so, it may postpone a Draw for as long as it considers to be appropriate in the circumstances. In that case (by way of example only, where there has been a significant disruption to the sale of entries for that Draw) Allwyn may continue to sell entries for that Draw beyond that Draw’s normal Draw Break.

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• 9. Information About Winners

  • 9.1 Except as required by law, Allwyn will not disclose the identity of any Prize winner without that winner’s prior written consent.
  • 9.2 If You win a Prize, You understand and accept that Allwyn may, if required by law, provide a third party with details of any Prize claimed by You or on Your behalf, or paid to You.

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• 10. Game Closures etc.

  • 10.1 Allwyn can announce the closing date for an individual Game at any time. No Entries for that Game will be sold after the closing date.
  • 10.2 Allwyn can also (at its absolute discretion) suspend or withdraw any Game.

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• 11. Limitation of Liability

  • 11.1 Where instructed by the Commission, Allwyn will, or may (in its discretion provided it is acting reasonably), declare that an Entry is defective. In these circumstances, all relevant Entries and all relevant Prizes won will be void and Allwyn will either:
    • (a) give the affected Player an opportunity to have another Entry of equivalent price; or
    • (b) refund to the affected Player the amount they paid for the defective Entry.

    Allwyn will decide which of (a) or (b) above shall apply.

    You do not have the right to cancel an Entry and except as set out in Rule 3, this Rule 11.1 and Rule 12.1, no refunds will be given in any circumstances. No interest will be payable in respect of any refunds made.

  • 11.2 If Allwyn is fully satisfied after proper and careful enquiries that a cancellation of an Entry was wholly and directly the result of Allwyn’s fraud, negligence or error, and that Entry would, but for that cancellation, have been a Winning Entry, then Allwyn will not refund the cost of the Entry and Allwyn’s only liability will be to pay an amount equal to the Prize You would have been entitled to if the cancellation did not take place.
  • 11.3 Allwyn’s only obligation is to pay the Prizes won in any Game to the rightful owners of Winning Entries, or provide a refund in the circumstances set out in these Rules. Without limiting the effect of Rules 11.1 and 11.5, Allwyn will not be liable in any circumstances for any loss of whatever nature other than, subject to Rule 11.4, the non-payment of a Prize or the non-payment of a refund You are entitled to under these Rules. In particular, but without limitation, Allwyn will not be liable for any loss of profits, special, indirect or consequential loss, suffered or incurred by You (or any holder or owner of an Entry, any person claiming a Prize during the Claim Period or any other person) that arises out of the withdrawal of any Game or from the participation or non-participation of You or any person in any Game. This includes the loss, for whatever reason, of the chance to participate in that Game.
  • 11.4 Allwyn will not be liable to any person (including for the non-payment of a Prize) for:
    • (a) events beyond its reasonable control and expectations (for example war, strike, lockout, industrial action, fire, flood, drought, power cut and/or failure or obstruction of any network, broadcasting or telecommunications service);
    • (b) the failure or destruction of, or damage to, all or part of the computer systems or records of Allwyn or any third party (including, without limitation, the Site, the App and/or Allwyn’s Computer System);
    • (c) any mistakes caused by all or part of the computer systems or records of Allwyn or any third party (including, without limitation, the Site, the App, or Allwyn’s Computer System), including, without limitation, mistakes which result in a Selection(s) not being entered into a particular Draw;
    • (d) delays, losses, mistakes or omissions in or made by the postal or other delivery service or by the banking system;
    • (e) any other action or event which prevents or hinders the issue of a valid Entry (including without limitation the failure of the App or Site to display correctly on any device used to view it);
    • (f) the refusal to sell an Entry to any person or to allow any person to play a Game Played Online;
    • (g) any losses caused by You, including the misuse or unauthorised use of passwords, money lost by playing the Games Played Online, and the failure to keep Allwyn informed of changes to Your contact details;
    • (h) any losses caused by the failure or malfunction of Your equipment or technology or Your internet service provider or mobile phone network operator or mobile phone operating system, or the equipment, technology, internet service provider or mobile phone network operator of any other person or third party.
  • 11.5 Nothing in these Rules excludes or limits (a) any person’s liability (i) for fraud; or (ii) for death or personal injury caused by breach of any duty that person may have to take reasonable care or exercise reasonable skill; or (b) any other liability which cannot lawfully be excluded or limited.
  • 11.6 You acknowledge and agree that You do not rely on, and shall have no remedy in respect of, any statement, representation or warranty (whether negligently or innocently made) or understanding of any person whether or not such person is a party to these Rules.

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• 12. Disputes and Allwyn’s Decisions

  • 12.1 Allwyn’s decision about whether or not an Entry is a Winning Entry, or in relation to any other matter or dispute arising from the payment or non-payment of Prizes, will be final and binding provided that it is a reasonable decision (and subject to Rule 12.4). Without limiting the effect of the previous sentence, Rule 11.1, and Section 12.3 of the Account Terms, following any such decision made by Allwyn, Allwyn may (at its discretion), reimburse the cost of the Entry or replace the disputed Entry with an Entry for any current Game of the same price.
  • 12.2 The remedy in Rule 12.1 will be the Player’s sole and exclusive remedy, and any reimbursement or replacement will fully discharge Allwyn from any liability in respect of such a dispute (subject to Rule 12.4). Allwyn will not be liable to pay any interest in respect of any reimbursement made under this Rule 12.
  • 12.3 Allwyn may withhold payment of a Prize and/or make an equivalent payment into court until any dispute has been resolved.
  • 12.4 Allwyn operates a written procedure for handling Player complaints. Information about the complaints procedure will be accessible via the Site. Once You have completed the internal complaints process, and if Your complaint concerns a financial entitlement in relation to a Game, You are entitled to refer Your dispute to alternative dispute resolution (“ADR”) in accordance with the Lotteries Scheme Rules of Allwyn’s ADR provider, the Centre for Effective Dispute Resolution (or “CEDR”) (www.cedr.com/consumer). The finding of the ADR provider will be binding on Allwyn in respect of disputes up to and including £10,000.

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• 13. Refunds for Cancelled Draws

  • 13.1 If there is a Cancelled Draw, Allwyn will refund to You the amount You paid for Your Entry into that Cancelled Draw. This Rule does not limit the effect of Rules 11.3 and 11.4.
  • 13.2 Any refund will be placed directly into Your Account or refunded in any other way decided by Allwyn. No interest will be paid on any refunds made.
  • 13.3 This paragraph won’t apply to a Draw that is delayed or postponed or to a cancelled draw that does not fall within the definition of a Cancelled Draw in Rule 16.

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• 14. General

  • 14.1 Any person who buys an Entry or submits an Entry for validation or who claims a Prize in whatever capacity, agrees to be bound by the provisions of any applicable legislation, these Rules, the Privacy Policy, the Account Terms, the Game Procedures, any Game Specific Rules that apply (all as amended from time to time) and any other rules or procedures, statements or explanations Allwyn may issue in respect of that Game Played Online. By using the App, You also agree to be bound by the App Terms and Conditions, which can be found on the App.
  • 14.2 Allwyn may change these Rules, the relevant Game Procedures and any Game Specific Rules applicable to the Games Played Online, and the Account Terms (including the Privacy Policy) at any time. These changes will be effective immediately from the date of their publication on the Site (or any earlier time Allwyn states), or on notification to You that the changes have taken place (whichever takes place sooner) and will apply to Entries bought after the date on which the changes become effective, and/or Entries bought before that date if reasonable in the circumstances. You will be bound by any such changes made by Allwyn from the date they are published on the Site.
  • 14.3 These Rules, the Account Terms, the Privacy Policy, the applicable Game Procedures and any applicable Game Specific Rules set out the full extent of Allwyn’s obligations and liabilities to You in relation to Games Played Online and form the contract between Allwyn and You for each Game Played Online. If there is any conflict between these documents, they will apply in the following order (unless Allwyn states otherwise and except as set out in Rule 14.8): (a) these Rules (taking first priority); (b) the applicable Game Specific Rules; (c) the applicable Game Procedures; (d) the Account Terms (excluding, for this purpose, the Privacy Policy); (e) the Privacy Policy.
  • 14.4 If any provision (or part of a provision) in any of the documents mentioned in Rule 14.3 is decided by a court of competent jurisdiction to be void and/or unenforceable, that decision will only affect the particular provision (or part of the provision) and will not, in itself, make the other provisions void or unenforceable.
  • 14.5 You may not assign or otherwise transfer (in whole or in part) Your rights and/or obligations under these Rules. Any breach of this Rule may result in the use of Your Account, the provision of the Games Played Online and/or access to the Site and/or the App being terminated immediately by Allwyn. Allwyn may assign or otherwise transfer its rights and/or obligations under these Rules in whole or in part to any third party at its sole discretion.
  • 14.6 Except if Allwyn assigns or transfers its rights and/or obligations under these Rules, a person who is not a party to these Rules has no rights under the Contracts (Rights of Third Parties) Act 1999 (as amended or re-enacted from time to time, and any subordinate legislation made under that Act) or otherwise to enforce any provision of these Rules.
  • 14.7 You agree that when You contact the Customer Care Team, You will supply any Games-Related Information required by Allwyn.
  • 14.8 Allwyn has agreed a procedure with the Commission for dealing with non-player funded Entries that cannot be withdrawn from a Draw(s). In this situation, Allwyn or a relevant third party will pay for those Entries and any prize won by a non-player funded Entry will be transferred to the National Lottery Distribution Fund at the end of the Claim Period. Prizes won by other Winning Entries (as defined in the relevant Game’s Game Procedures) will not be adjusted. For this Rule only, if there is any ambiguity or inconsistency between these Rules and the relevant Game Procedures (and any Game Specific Rules), this Rule will take priority.

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• 15. Law

  The relevant law for these Rules is English law. Any legal proceedings will be heard in the English courts.

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• 16. Definitions

  Account:

  An account maintained by a Player on Allwyn’s Computer System.

  Account Terms:

  The Account Terms available on the Site and App that apply to Accounts.

  Allwyn:

  Allwyn Entertainment Ltd, a company registered in England and Wales, whose registered office is at One Connaught Place, 5th Floor, London W2 2ET.

  Allwyn’s Computer System:

  The computer systems used by or on behalf of Allwyn from time to time to operate National Lottery games, administer Accounts, facilitate Entries and pay Prizes.

  Allwyn Subsidiary:

  any subsidiary of Allwyn which has been incorporated or acquired following approval from the Commission in accordance with Allwyn’s licence to operate The National Lottery.

  App:

  The National Lottery Android and/or iOS application.

  Cancelled Draw:

  Any Draw which does not take place because either of Allwyn’s licence to operate The National Lottery (granted under Section 5 of The Act) or Allwyn’s licences to promote the Games (granted under Section 6 of the Act) have expired, or have been suspended or revoked.

  Claim Period:

  Has the meaning given to it in Rule 4.3.

  Commission:

  The Gambling Commission (being the body appointed to regulate The National Lottery) or any other body appointed to regulate The National Lottery from time to time.

  Customer Care Team:

  Allwyn’s helpline for interactive Players, contact details of which are set out at the end of these Rules. See the Site for the Customer Care Team’s current opening hours.

  Direct Debit:

  Making payment to Allwyn by direct debit which has been set up on the Site, for continuous entry into a Game Played Online.

  Direct Debit Details:

  The details relating to Your Direct Debit which have been recorded on the Site including for example the name and address of Your bank or building society and associated account, sort code, and a schedule of payment details.

  Direct Debit Entry:

  An entry into a Game Played Online which has been paid for by Direct Debit.

  Direct Debit Play Slip:

  The play slip available in Your Account which shows Your Selection(s) and Your chosen Draw days for a Direct Debit Entry.

  Direct Debit Prize:

  A prize won by a Player from a Direct Debit Entry.

  Draw:

  The process which results in the random selection by Allwyn of a set of Winning Numbers for a Game.

  Draw-Based Game:

  Has the same meaning as Game.

  Draw Break:

  A point in time before a Draw after which no Selections will be entered into that Draw.

  Draw Procedures:

  The draw procedures that apply to a Draw, as determined by Allwyn from time to time.

  Entry:

  An entry into a Game Played Online in line with the relevant Game Procedures (including Direct Debit Entries unless otherwise stated).

  Financial Crime Legislation:

  UK legislation governing criminal conduct relating to money including without limitation the Money Laundering Terrorist Financing and Transfer of Funds Regulations 2017, the Proceeds of Crime Act 2002, the Terrorism Act 2000 and the Terrorist Asset-Freezing etc. Act 2010, and such other relevant legislation, and any laws that replace, supplement, extend, re-enact, consolidate or amend any of the foregoing from time to time.

  Game:

  A National Lottery game, the result of which is determined by a Draw.

  Game Played Online:

  A Game, entry into which can be bought via the Site, the App, or by Direct Debit.

  Game Procedures:

  A written document issued by Allwyn for a particular Game Played Online in addition to these Rules that includes the Game name, the price per Entry, how to play, how a Prize is won, the dates and/or frequency of Draws, the Game Prize Structure, how Prize winners are determined, and any other relevant information for the Game Played Online.

  Game Specific Rules:

  Any rules or conditions issued by Allwyn in addition to or in substitution for these Rules, which apply only to a particular Game Played Online.

  Games-Related Information:

  Your Transaction History, Game History and any information Allwyn requires from and/or about You before providing You with access to the Games Played Online (which may include, for example, Your name, user name, password, phone number(s), debit card details, security information, address, Identification Information, email address, date of birth and gender).

  Identification Information:

  Information used to establish Your identity, including information required by Allwyn to confirm the authenticity of that information. Identification Information could include any element of the Games-Related Information and any information or documents You provide (for example Your passport, driving licence and utility bills) when claiming a Prize.

  Interactive Play Slip:

  The play slip available on the Site and App on which You can choose Your Selection for an Entry.

  Interactive Prize:

  A prize won by a Player from an Entry other than a Direct Debit Entry.

  Lottery Staff:

  Any and all of the following: (a) employees (temporary and permanent) of Allwyn or an Allwyn Subsidiary; (b) agency workers engaged in providing services to Allwyn or an Allwyn Subsidiary; (c) any employees seconded to Allwyn or an Allwyn Subsidiary from any other entity; and/or (d) any other worker (as defined in s230 of the Employment Rights Act 1996) engaged in providing services to Allwyn or an Allwyn Subsidiary.

  Lucky Dip:

  A selection of numbers which are randomly selected by Allwyn’s Computer System on Your behalf for the purposes of making an Entry.

  National Lottery Distribution Fund:

  Has the meaning set out in the National Lottery etc. Act 1993 (as amended or re-enacted from time to time).

  Player:

  Has the same meaning as You.

  Privacy Policy:

  Allwyn’s policy relating to the use and storage of Your personal information (including, but not limited to Games-Related Information), as amended from time to time.

  Prize:

  An Interactive Prize or a Direct Debit Prize. Reference in these Rules to payment of Prizes includes the awarding of non-cash Prizes.

  Prize Claim Form:

  The form issued by Allwyn which is required to be completed and submitted to be eligible to claim certain Prizes in line with these Rules.

  Prize Structure:

  The value of Prizes and odds of winning in an individual Game as determined by Allwyn and set out in the Game Procedures for the relevant Game.

  Regional Centre:

  A National Lottery office designated as a Regional Centre by Allwyn. Details of the current Regional Centres are shown at the end of these Rules.

  Sanctions Lists:

  The UK Consolidated Sanctions List (which contains details of all persons and organisations under UK financial sanctions legislation and UN sanctions, including those under the Sanctions and Anti-Money Laundering Act 2018 and other UK legislation and any laws that replace, supplement, extend, re-enact, consolidate or amend any of the foregoing from time to time), together with any other relevant sanctions lists Allwyn may consider from time to time.

  Selection:

  A set of numbers chosen by You (whether chosen by Yourself or via Lucky Dip) for the purpose of making an Entry.

  Site:

  The website National Lottery website.

  Ticket:

  The graphical representation of Your Entry.

  Ticket Number:

  The alphanumeric number included as part of a Ticket which is unique to and which identifies a particular Entry and which is recorded in Allwyn’s Computer System and, for Entries bought using Your Account, in Your Transaction History.

  Transaction History:

  The history of payments into and out of Your Account, shown in the ‘My Account’ section of the Site and App.

  Validation Requirements:

  Allwyn’s Entry validation requirements referred to in Rule 6.

  Winning Entry:

  An Entry which entitles You to a Prize and which meets all the Validation Requirements.

  Winning Numbers:

  The numbers and/or letters used to determine the Winning Entries for a Game.

  You:

  The holder of an Account who is eligible to buy Entries using that Account, and whose Account (and/or Direct Debit) has not been terminated, cancelled, suspended or closed.

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• 17. Contact Numbers & Addresses

  Telephone Enquiries:

  Customer Care Team: 0333 234 44 33^∞ (0370 737 3983 for complaints).

  For the hard of hearing using Minicom equipment, please call 0370 737 8249.

  Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.

  E-mail

  help@national-lottery.co.uk

  Website

  www.national-lottery.co.uk

  General Written Enquiries:

  The National Lottery
  PO Box 251
  Watford
  WD18 9BR

  National Lottery Regional Centre Addresses:

  Watford (Allwyn’s Head Office)

  The National Lottery
  Tolpits Lane
  Watford
  Hertfordshire
  WD18 9RN
  Tel: 01923 425000

  Liverpool

  The National Lottery
  5 Tiger Court
  Kings Drive
  Kings Business Park
  Prescot
  Knowsley
  Liverpool
  L34 1BH
  Tel: 0151 236 1796

  © Gambling Commission 2024

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Rules for Interactive Instant Win Games

Edition 17 effective 1st February 2024

Our Rules for Interactive Instant Win Games have changed.

– We have replaced references to Camelot with references to Allwyn, the new operator of The National Lottery from 1st February 2024.

– We have included the right for Allwyn to carry out checks, including Sanctions Lists checks, when paying Prizes (see Rule 7.2).

Important Information

These Rules for Interactive Instant Win Games (the “Rules”) contain contractual terms and conditions which are binding on You. Please read them carefully.

Your attention is specifically drawn to the following:

• – You can only buy a Play and play Instant Win Games when You are physically located in the UK or Isle of Man. If You buy a Play or play Instant Win Games when You are not physically located in the UK or Isle of Man, Allwyn will not be liable to pay a Prize to You in respect of those Games (see Rule 1.9).
• – The outcome of all Instant Win Games is predetermined at the point You buy a Play. The outcome is not affected by You exercising any skill or judgement when playing the Instant Win Game (see Rule 3).
• – You will only be entitled to claim the Prize (if any) that is shown on Allwyn’s Computer System as having been won for the relevant Play, irrespective of the outcome of the Play displayed on the Game Play Window (see Rule 4.2).
• – A Prize will not be paid to You unless and until the Play in question has been validated by Allwyn in accordance with Rule 6.
• – These Rules contain terms which limit or exclude Allwyn’s liability to You, including its liability to pay a Prize to You, in specified circumstances (see Rule 6 and Rule 11).
• – In certain situations, Allwyn may be required to make decisions which affect You, including whether or not to pay a Prize to You. Provided those decisions are made reasonably by Allwyn, they will be final and binding on You (see Rule 12 .1).

The application of these Rules

Together with the Account Terms, these Rules apply when You play any National Lottery Instant Win Game on the Site or on the App. Each Instant Win Game also has its own Game Procedures that apply, and certain Instant Win Games may also have their own Game Specific Rules that apply from time to time.

You can view all National Lottery Rules, the Account Terms and the Privacy Policy, on the National Lottery website. The Game Procedures for each Game will be available to view on the device used to buy the Game (i.e. on the National Lottery website if buying the Game on the website, and on the App if buying the Game on the App).

You can also get copies of these documents by calling the Customer Care Team on 0333 234 44 33^∞ (see the Telephone Enquiries section for call charges) or by writing to The National Lottery at PO Box 251, Watford WD18 9BR.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 15.

Contents

• 1. Playing Instant Win Games

  • 1.1 You are only allowed to play Instant Win Games if You are physically located in the UK or Isle of Man. You must also be logged into, and have a debit card registered to, Your Account to play Pay to Play Games. If You haven’t registered a debit card to Your Account, You can only play Try Games, for which no Prizes are payable.
  • 1.2 Plays must be bought for their full price shown, unless they are given away for free by Allwyn in a promotion or as prizes for National Lottery games.
  • 1.3 You can only buy Plays and receive Prizes in line with these Rules, the Account Terms, and the Game Procedures and any Game Specific Rules that apply to an Instant Win Game.
  • 1.4 Allwyn may refuse or limit Your access to any Instant Win Games without giving a reason.
  • 1.5 Subject to any limits imposed by Allwyn, You can set limits on the number of Pay to Play Games You can play in a day. You can also exclude Yourself from playing all Instant Win Games, or selected Instant Win Games. You can set these limits and exclusions through Your Account if You have one. You will need to contact the Customer Care Team to reverse any exclusions made.
  • 1.6 Subject to Rule 1.9, the following people cannot buy a Play (and Allwyn will not be liable to pay a Prize to them):
  • (a) anyone under the age of 18, whether that person is buying it for themselves or anyone else;
  • (b) Lottery Staff and directors of Allwyn;
  • (c) specified employees of any of Allwyn’s key contractors and sub-contractors (as specified by the Commission from time to time, whether in Allwyn’s licence to operate The National Lottery or otherwise);
  • (d) personal partners and persons who are, to some extent, maintained by anyone mentioned in Rules 1.6(b) or (c), in either case if living in the same household as that person;
  • (e) any person who has an Account which has a status that prohibits them from playing Instant Win Games or receiving a Prize (including, without limitation, a person whose Account has been suspended or terminated);
  • (f) any person who is not located in the UK or the Isle of Man when seeking to buy, or at the time of buying, the relevant Play;
  • (g) any person who doesn’t meet the criteria set out in Section 1.2 of the Account Terms;
  • (h) any person who is prevented from playing under the Commission’s Codes of Conduct; and
  • (i) anyone else Allwyn and the Commission may decide and specify in any amendment which is made to these Rules or in any other appropriately published communication from time to time.
  • 1.7 If You receive a Prize for an Instant Win Game that You were not entitled to play, You must repay the Prize immediately if Allwyn requests it.
  • 1.8 With the Commission’s consent, Allwyn employees will be able to buy Plays but only for the purpose of testing Accounts and how they operate. The Commission may impose conditions on any consent granted including, for example, that Allwyn employees and Allwyn will not be entitled to benefit from any Prize won by any such Plays.
  • 1.9 You agree that playing the Instant Win Games whilst located in any jurisdiction other than the UK or the Isle of Man is strictly prohibited. You also agree that Allwyn will not be liable to pay a Prize to You in respect of any Instant Win Games played or any Play purchased whilst You were located in any jurisdiction other than the UK or Isle of Man. Allwyn has the right to terminate Your Account and/or refuse any and all current or future Plays by You or access to the Site and/or App if it suspects or knows that You have played or are intending to play the Instant Win Games whilst located in any jurisdiction other than the UK or Isle of Man.
  • 1.10 Only the Account holder who registered for the Account can use that Account. Allwyn will not be liable to pay any Prize to You if You play via another Player’s Account, or if another person plays via Your Account (with or without Your permission).

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• 2. Your Responsibilities

  • 2.1 You are responsible for keeping safe and confidential any information required to claim a Prize for a Pay to Play Game (including, for example, the relevant Play Number and Your Identification Information). If You aren’t able to provide sufficient Identification Information when claiming a Prize, Allwyn will not be liable to pay a Prize to You.
  • 2.2 You are also responsible for claiming (where applicable) and checking You receive the full value of any Prize You are entitled to.

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• 3. Games of Chance

  Instant Win Games are electronic games of pure chance. The outcome is predetermined by a random process when the Play starts and is not influenced by any exercise of skill or judgement by You. Statistics about the chances of winning Prizes and the approximate expected Prize payout percentage for each Instant Win Game are set out in the Game Procedures. However, Allwyn makes no warranties or representations in relation to the chances of winning.

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• 4. Claiming a Prize

  • 4.1 Subject to Rule 5.4, You can only claim a Prize if You are the holder of an Account with the relevant Winning Play. A purchase confirmation made available or sent to You by Allwyn cannot be used under any circumstances as evidence that You are entitled to a Prize.
  • 4.2 You will only be entitled to claim the Prize that is shown on Allwyn’s Computer System as having been won for the relevant Play. If no Prize is shown as having been won for the relevant Play on Allwyn’s Computer System, Allwyn will not be liable to pay a Prize to You, irrespective of the outcome of the Play displayed on the Game Play Window. Prizes must be claimed before the end of the 180th day after the day on which You bought the relevant Play and within the hours set out in Rule 4.3 (the “Claim Period”). Your entitlement to a Prize will be lost (and the Prize won’t be paid) if a Prize is not claimed within the Claim Period. See Rule 7.1 for how to claim Your Prize.
  • 4.3 If You are claiming a Prize:
    • (a) through Your Account by confirming payment should be made to You, You must do this before 11.00pm on the last day of the Claim Period;
    • (b) by phoning the Customer Care Team, You must phone within the Claim Period and during the Customer Care Team’s normal opening hours which, at the time of writing these Rules, are 8.00am to 8.00pm Monday to Saturday and 9am to 5pm Sundays - reduced opening hours may apply over the Christmas and New Year period. See the Site for current opening hours;
    • (c) in person from Allwyn, Allwyn must receive sufficient information to prove You are the holder of the Account that has the Winning Play, together with a completed Prize Claim Form or any other form Allwyn requires You to complete (where required), at any Regional Centre during Allwyn’s normal business hours* within the Claim Period; or, in the case of a claim for a Prize over £50,000, at Your home or other agreed location in the UK or Isle of Man at the time agreed by Allwyn.
    • *Allwyn’s Watford Regional Centre’s normal business hours are 9am to 5pm Monday to Friday (excluding Bank Holidays). Allwyn’s Liverpool Regional Centre’s normal business hours are 8.30am to 4.30pm Monday to Thursday and 8.30am to 4pm Fridays (excluding Bank Holidays). Reduced hours may apply over the Christmas and New Year period.
  • 4.4 You can only claim the Prize that Your Winning Play is eligible for. You cannot claim any other Prize, or any otherwise unclaimed Prize in that particular Instant Win Game.
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  • 5. Prize Claim Forms

    • 5.1 You must provide a completed Prize Claim Form when claiming a Prize of, or worth, over £50,000. Allwyn can also, at its discretion, require a completed Prize Claim Form (or any other form issued by Allwyn) to be provided for any other Prize. Prize Claim Forms will be provided by Allwyn.
    • 5.2 In certain circumstances, Allwyn may decide (in writing and subject to any terms and conditions imposed by Allwyn) that a Prize Claim Form does not need to be submitted.
    • 5.3 The Prize Claim Form must be completed in the name of, and signed by, the holder of the relevant Account and be submitted with any Identification Information required by Allwyn to prove that they are the sole holder of the Account containing the Winning Play. If the Account holder is unable to complete a Prize Claim Form due to legal, physical or other disability, their authorised representative can complete the Prize Claim Form in the Account holder’s name and sign it on their behalf. The Prize Claim Form must state the Account holder’s name and the name of their authorised representative, and must describe the authorised representative’s status. Allwyn is entitled (but is not required) to ask the authorised representative for evidence to prove they are allowed to claim on the Account holder’s behalf.
    • 5.4 A person can claim on behalf of a deceased Player’s estate if they can prove, to Allwyn’s reasonable satisfaction, that they are entitled to make the claim (for example by providing a grant of probate to show their appointment as a personal representative of the deceased Player’s estate). The person claiming will need to submit any relevant proof with the Prize Claim Form, or any other form Allwyn may require.
    • 5.5 The person signing the Prize Claim Form (or any other form Allwyn requires) will, if they are signing as the holder of the relevant Account, be representing that they are lawfully entitled to the Prize (or, if signing as authorised representative of the holder of the relevant Account, that they are lawfully entitled to claim the Prize on behalf of the holder) and that the information contained in the Prize Claim Form is accurate and complete. That person signing the Prize Claim Form or any other form Allwyn requires (and the holder of the relevant Account, if the authorised representative is signing) will indemnify Allwyn against any costs, losses, damages and expenses which Allwyn may incur in relation to the Play or the Prize as a result of any misrepresentation on the Prize Claim Form (or such other form Allwyn requires).
    • 5.6 Once payment of the Prize has been made to the person shown on the Prize Claim Form or any other form Allwyn requires (or that person’s authorised representative), Allwyn and its officers, employees, representatives, contractors and any person, firm or company authorised by Allwyn to pay Prizes will have no further liability for payment of that Prize.
    • 5.7 Allwyn is entitled to refuse to process any payment if a Prize Claim Form (or any other form required by Allwyn) is incomplete.
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  • 6. Validation Requirements

    • 6.1 Before a Prize will be paid on a Play, it must be successfully validated. If a Play is not validated, Allwyn will not be liable to pay a Prize in respect of that Play.
    • 6.2 Without limiting the effect of Rule 6.1, a Play will be declared invalid and Allwyn will not, therefore, be liable to pay any Prize if:
      • (a) for any reason, whether or not involving negligence by Allwyn, and including any error or omission in the coding, development, presentation or implementation of the Game, a Pay to Play Game operates differently from its description in the Game Procedures or operates so that Your chances of winning Prizes or the expected Prize payout are materially greater than as set out in the Game Procedures. In that case, You will be entitled to a refund of the price of the Play but You will not be entitled to a Prize; or
      • (aa) the Play is the result of an act by You or another person that was intended to increase the chances of You or that person winning a Prize in the relevant Pay to Play Game above the chances enjoyed by other Players of that Pay to Play Game, or to increase that Prize; or
      • (b) the Play is counterfeit, all or part of the Play has been forged, or the Play fails to pass Allwyn’s validation and security checks; or
      • (c) the Prize claim is not received within the relevant Claim Period; or
      • (d) the Play Number for the Play is not on Allwyn’s official list of Winning Plays, or the relevant Prize for the Winning Play with that Play Number has been paid previously; or
      • (e) the details associated with the Play Number of a Play do not match Allwyn’s official records of that Play Number; or
      • (f) Allwyn reasonably believes that the Play was bought by or on behalf of a person falling in one of the categories in Rule 1.6.
    • 6.3 Without limiting the effect of Rule 6.1, a Play may be declared invalid and a Prize may not be payable if:
      • (a) Allwyn reasonably believes that the person claiming the Prize is not the holder of the relevant Account or that person’s duly authorised representative, or that the information provided by the person claiming the Prize is incomplete or has been altered or tampered with; or
      • (b) the Play Number, Play Symbols and Captions (or any other unique feature of the Play) don’t match exactly those on Allwyn’s Computer System for the Instant Win Game that the Play relates to; or
      • (c) the Play is defective, in whole or in part; or
      • (d) the outcome of a Play as displayed on the Game Play Window is inconsistent with the result of that Play as predetermined by Allwyn’s Computer System; or
      • (e) Allwyn is not satisfied that a Play has been purchased, or a claim for a Prize has been made, in good faith.
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  • 7. Payment of Prizes

    • 7.1 The table below sets out how Prizes of different amounts should be claimed and will be paid.

      Table showing how Prizes of different amounts should be claimed and will be paid

      Total Prize value	How it is paid
      Up to and including £500	Prizes of up to and including £500 will be paid directly into Your Account after Your Play has been completed.
      Over £500 up to and including £30,000††	You need to confirm, before 11:00pm on the last day of the Claim Period, that a Prize of over £500 up to and including £30,000 should be paid to the debit card registered to Your Account. This should be done on the Site once You have completed Your Play.
      Over £30,000 up to and including £50,000††	Claims for Prizes of over £30,000 up to and including £50,000 should be made by calling the Customer Care Team during its normal opening hours before the end of the Claim Period. You will need to quote Your Play Number during the call. Payment will be made by cheque. Allwyn reserves the right to require claims for Prizes of £30,000 and £50,000 to be made in person and for those Prizes to be paid at a Regional Centre. In this situation, payment will be made (at Allwyn’s option) by cheque, bank transfer or direct credit.
      Over £50,000††	You must claim Prizes of over £50,000 in person. Call the Customer Care Team (see the Site for its current opening hours) during the Claim Period to arrange Your claim – You will need to quote Your Play Number during the call. Prizes of over £50,000 will be paid at Your home or other agreed location in the UK or Isle of Man, or at a Regional Centre. You must complete a Prize Claim Form provided by Allwyn, or any other form Allwyn requires You to complete, and present it along with proof of entitlement to claim when claiming a Prize of over £50,000. Payment will be made (at Allwyn’s option) by cheque, bank transfer or direct credit.
      Non-cash, instalment and annuity Prizes	The process for claiming non-cash, instalment/regular payment and annuity Prizes, and how they will be paid/awarded, will be set out in the Game Procedures and/or the Game Specific Rules for the relevant Instant Win Game.

      ^††Allwyn will attempt to contact You and invite You to claim Your Prize (including by confirming it should be paid to the debit card registered to Your Account) if, after 60 days from the date the Play completed, You have not claimed Your Prize. Allwyn will use the details registered to Your Account to contact You. You remain responsible for claiming Your Prize.

    • 7.2 Allwyn reserves the right to:
      • (a) pay Prizes by cheque, bank transfer or direct credit. If payment is made by cheque for Prizes of £50,000 or less, this will be posted (at Your risk) to the address registered to Your Account (or any other address agreed between Allwyn and You);
      • (b) ask You to attend a Regional Centre to claim Your Prize;
      • (c) withhold a Prize, providing it is acting reasonably, until it has declared the relevant Play to be valid in accordance with Rules 6.1, 6.2 and 6.3 above;
      • (d) withhold a Prize (or recover or seek to recover a Prize already paid) until it has carried out (or as a result of having carried out) all appropriate checks and enquiries if in its discretion it believes, on reasonable grounds, that You (as the person claiming a Prize) are not lawfully entitled to payment of a Prize or that a Prize has been paid to You in circumstances where Allwyn decides in line with Rule 11.1 that the Play is invalid or the Instant Win Game is defective, or where there is any other reason for Allwyn (acting reasonably) to question Your entitlement to the Prize. Any checks and enquiries will be carried out promptly by Allwyn. You shall repay immediately on demand any Prize Allwyn seeks to recover;
      • (e) without limiting the effect of Rule 7.2(d), carry out identity and such other checks (including without limitation a Sanctions Lists check on You, the person claiming a Prize of over £500, and/or on Prize payment failure) to enable it to determine that payment of the Prize to You is lawfully permitted and/or will not cause Allwyn to commit an offence, including without limitation under Financial Crime Legislation, and withhold a Prize either until it has carried out all such checks and enquiries or as a result of having carried out the same;
      • (f) recover a Prize incorrectly paid into Your Account;
      • (g) request proof of entitlement to a Prize (including, without limitation, Identification Information, proof of identity and capacity to claim);
      • (h) refuse to pay a Prize if You are unable to or fail to produce sufficient Identification Information when claiming a Prize;
      • (i) photograph anyone claiming a Prize for Allwyn’s records;
      • (j) request a court to decide who a Prize should be paid to and/or make payment into court;
      • (k) pay all or part of the Prize to the Official Receiver or Your trustee in bankruptcy in the event of Your bankruptcy.
    • 7.3 The right to a Prize is not transferable.
    • 7.4 Allwyn will not be responsible or liable to any person claiming a Prize which has been paid to a person who assumed the identity of the relevant Account holder.
    • 7.5 No interest will be payable on any Prize, including without limitation whilst any checks or enquiries are carried out in relation to a Winning Play, whilst a dispute about the Play or Prize claim is being resolved, or for the period a Prize remains unclaimed.

    • Payment of Prizes to persons with a disability

      7.6 If You are a person with a legal, physical or other disability and are claiming a Prize, Allwyn may pay the Prize to Your authorised representative.
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  • 8. Incomplete Games

    • 8.1 If You don’t complete a Play within 24 hours of buying it, Allwyn’s Computer System will play it out to completion on Your behalf once the 24 hours have passed. A Play may be completed sooner than this on Your behalf if You do not complete the Play because:
      • (a) You have been excluded from Your Account or Your Account has been closed; or
      • (b) You have been excluded from the Pay to Play Game the Play is for; or
      • (c) the relevant Pay to Play Game has closed.
    • 8.2 A Pay to Play Game bought through Your Account is considered complete when its outcome status in the My Games section of Your Account on the Site shows whether or not a Prize has been won.
    • 8.3 Any Prize won by Plays completed on Your behalf under this Rule 8 must be claimed in line with Rule 4 and will be paid in line with Rule 7.
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  • 9. Information about Winners

    • 9.1 Except as required by law, Allwyn will not disclose the identity of any Prize winner without that winner’s prior written consent.
    • 9.2 If You win a Prize, You understand and accept that Allwyn may, if required by law, provide a third party with details of any Prize claimed by You or on Your behalf, or paid to You.
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  • 10. Game Termination

    • 10.1 Allwyn can announce the closing date for an Instant Win Game at any time. Allwyn will place notifications on the Site or App (as applicable) which will set out when the Instant Win Game is going to close. In exceptional circumstances, Allwyn may close an Instant Win Game without giving prior notice.
    • 10.2 Plays bought but not completed will be played out to completion automatically by Allwyn’s Computer System when an Instant Win Game closes.
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  • 11. Limitation of Liability

    • 11.1 Where instructed by the Commission or in appropriate circumstances, Allwyn will, or may (in its discretion provided it is acting reasonably), declare that a Play or an Instant Win Game is defective. In these circumstances, all relevant Plays of that Instant Win Game and all relevant Prizes won will be void and Allwyn will either:
      • (a) give the affected Player an opportunity to play another Play of equivalent price; or
      • (b) refund to the affected Player the amount paid by that Player for the defective Play.

      Allwyn will decide which of (a) or (b) above shall apply.

      You do not have the right to cancel a Play and except as set out in this Rule 11.1 and Rule 12.1, no refunds will be given in any circumstances. No interest will be payable in respect of any refunds made.

    • 11.2 If Allwyn is fully satisfied after proper and careful enquiries that a cancellation of a Play was wholly and directly the result of Allwyn’s fraud, negligence or error, and that Play would, but for that cancellation, have been a Winning Play, then Allwyn will not refund the cost of the Play and Allwyn’s only liability will be to pay an amount equal to the Prize You would have been entitled to if the cancellation did not take place.
    • 11.3 Allwyn’s only obligation is to pay the Prizes won in any Instant Win Game to the rightful owners of Winning Plays, or provide a refund in the circumstances set out in Rules 11.1 and 12.1. Without limiting the effect of Rules 11.1 and 11.5, Allwyn will not be liable in any circumstances for any loss of whatever nature other than, subject to Rule 11.4, the non-payment of a Prize or the non-payment of a refund You are entitled to under these Rules. In particular but without limitation, Allwyn will not be liable for any loss of profits, special, indirect or consequential loss, suffered or incurred by You (or any holder or owner of a Play, any person claiming a Prize during the Claim Period or any other person) that arises out of the withdrawal of any Instant Win Game or from the participation or non-participation of You or any person in any Instant Win Game. This includes the loss, for whatever reason, of the chance to participate in that Instant Win Game.
    • 11.4 Allwyn will not be liable to any person (including for the non-payment of a Prize) for:
      • (a) events beyond its reasonable control and expectations (for example war, strike, lockout, industrial action, fire, flood, drought, power cut and/or failure or obstruction of any network, broadcasting or telecommunications service);
      • (b) the failure or destruction of, or damage to all or part of the computer systems or records of Allwyn or any third party (including, without limitation, the Site, the App and/or Allwyn’s Computer System);
      • (c) any mistakes caused by all or part of the computer systems or records of Allwyn or any third party (including, without limitation, the Site, the App and/or Allwyn’s Computer System);
      • (d) delays, losses, mistakes or omissions in or made by the postal or other delivery service or by the banking system;
      • (e) any other action or event which prevents or hinders the issue of a valid Play (including without limitation the failure of the App or the failure of the Site and/or an Instant Win Game to display correctly or at all on any device used to view it);
      • (f) the refusal to sell a Play to any person or to allow any person to play an Instant Win Game;
      • (g) any losses caused by You, including the misuse or unauthorised use of passwords, money lost by playing the Instant Win Games, and the failure to keep Allwyn informed of changes to Your contact details;
      • (h) any losses caused by the failure or malfunction of Your equipment or technology or Your internet service provider or mobile phone network operator or mobile phone operating system, or the equipment, technology, internet service provider or mobile phone network operator of any other person or third party.
    • 11.5 Nothing in these Rules excludes or limits (a) any person’s liability (i) for fraud; or (ii) for death or personal injury caused by breach of any duty that person may have to take reasonable care or exercise reasonable skill; or (b) any other liability which cannot lawfully be excluded or limited.
    • 11.6 You acknowledge and agree that You do not rely on, and shall have no remedy in respect of, any statement, representation or warranty (whether negligently or innocently made) or understanding of any person whether or not such person is a party to these Rules.
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  • 12. Disputes and Allwyn’s Decisions

    • 12.1 Allwyn’s decision about whether or not a Play is a Winning Play, or in relation to any other matter or dispute arising from the payment or non-payment of Prizes, will be final and binding provided that it is a reasonable decision (and subject to Rule 12.4). Without limiting the effect of the previous sentence, Rule 11.1, Section 12.3 of the Account Terms, following any such decision made by Allwyn, Allwyn may (at its discretion) reimburse the cost of the Play or replace the disputed Play with a Play for any current Instant Win Game of the same price.
    • 12.2 The remedy in Rule 12.1 will be the Player’s sole and exclusive remedy, and any reimbursement or replacement will fully discharge Allwyn from any liability in respect of such a dispute (subject to Rule 12.4). Allwyn will not be liable to pay any interest in respect of any reimbursement made under this Rule 12.
    • 12.3 Allwyn may withhold payment of a Prize and/or make an equivalent payment into court until any dispute has been resolved.
    • 12.4 Allwyn operates a written procedure for handling Player complaints. Information about the complaints procedure will be accessible via the Site. Once You have completed the internal complaints process, and if Your complaint concerns a financial entitlement in relation to an Instant Win Game, You are entitled to refer Your dispute to alternative dispute resolution (“ADR”) in accordance with the Lotteries Scheme Rules of Allwyn’s ADR provider, the Centre for Effective Dispute Resolution (or “CEDR”) (see www.cedr.com/consumer). The finding of the ADR provider will be binding on Allwyn in respect of disputes up to and including £10,000.
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  • 13. General

    • 13.1 Any person who buys a Play or submits a Play for validation or who claims a Prize in whatever capacity, agrees to be bound by the provisions of any applicable legislation, these Rules, the Privacy Policy, the Account Terms, the Game Procedures, any Game Specific Rules that apply (all as amended from time to time) and any other rules or procedures, statements or explanations Allwyn may issue in respect of that Instant Win Game (including any statements or explanations set out on the Game Details Screen). By using the App, You also agree to be bound by the App Terms and Conditions, which can be found on the App.
    • 13.2 Allwyn may change these Rules, the relevant Game Procedures and any Game Specific Rules applicable to the Instant Win Games, and the Account Terms (including the Privacy Policy) at any time. These changes will be effective from the date of their publication on the Site (or any earlier time Allwyn states), or on notification to You that the changes have taken place (whichever takes place sooner) and will apply to Plays bought after the date on which the changes become effective, and/or Plays bought before that date if reasonable in the circumstances. You will be bound by any such changes made by Allwyn from the date they are published on the Site .
    • 13.3 These Rules, the Account Terms, the Privacy Policy, the applicable Game Procedures and any applicable Game Specific Rules, and the statements and explanations set out on the Game Details Screen set out the full extent of Allwyn’s obligations and liabilities to You in relation to Instant Win Games and form the contract between Allwyn and You for each Instant Win Game. If there is any conflict between these documents, they will apply in the following order (unless Allwyn states otherwise): (a) these Rules; (b) the applicable Game Specific Rules; (c) the applicable Game Procedures; (d) the Account Terms (excluding, for this purpose, the Privacy Policy); (e) the statements and explanations appearing on the Game Details Screen; (f) the Privacy Policy.
    • 13.4 If any provision (or part of a provision) in any of the documents mentioned in Rule 13.3 is decided by a court of competent jurisdiction to be void and/or unenforceable, that decision will only affect the particular provision (or part of the provision) and will not, in itself, make the other provisions void or unenforceable.
    • 13.5 You may not assign or otherwise transfer (in whole or in part) Your rights and/or obligations under these Rules. Any breach of this Rule may result in the use of Your Account, the provision of the Instant Win Games and/or access to the Site and/or the App being terminated immediately by Allwyn. Allwyn may assign or otherwise transfer its rights and/or obligations under these Rules in whole or in part to any third party at its sole discretion.
    • 13.6 Except if Allwyn assigns or transfers its rights and/or obligations under these Rules, a person who is not a party to these Rules has no rights under the Contracts (Rights of Third Parties) Act 1999 (as amended or re-enacted from time to time, and any subordinate legislation made under that Act) or otherwise to enforce any provision of these Rules.
    • 13.7 You agree that when You contact the Customer Care Team, You will supply any Games-Related Information required by Allwyn.
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  • 14. Law

    • The relevant law for these Rules is English law. Any legal proceedings will be heard in the English courts.
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  • 15. Definitions

    Account:

    An account maintained by a Player on Allwyn’s Computer System.

    Account Terms:

    The Account Terms available on the Site and App that apply to Accounts.

    Allwyn:

    Allwyn Entertainment Ltd, a company registered in England and Wales, whose registered office is at One Connaught Place, 5th Floor, London, W2 2ET.

    Allwyn’s Computer System:

    The computer systems used by or on behalf of Allwyn from time to time to operate National Lottery games, administer Accounts, facilitate Plays and pay Prizes.

    Allwyn Subsidiary:

    any subsidiary of Allwyn which has been incorporated or acquired following approval from the Commission in accordance with Allwyn’s licence to operate The National Lottery.

    App:

    The National Lottery Android and/or iOS application.

    Claim Period:

    Has the meaning given to it in Rule 4.2.

    Commission:

    The Gambling Commission (being the body appointed to regulate The National Lottery) or any other body appointed to regulate The National Lottery from time to time.

    Customer Care Team:

    Allwyn’s helpline for interactive Players, contact details of which are set out at the end of these Rules. See the Site for the Customer Care Team’s current opening hours.

    Financial Crime Legislation:

    UK legislation governing criminal conduct relating to money including without limitation the Money Laundering Terrorist Financing and Transfer of Funds Regulations 2017, the Proceeds of Crime Act 2002, the Terrorism Act 2000 and the Terrorist Asset-Freezing etc. Act 2010, and such other relevant legislation, and any laws that replace, supplement, extend, re-enact, consolidate or amend any of the foregoing from time to time.

    Game Details Screen:

    The screen on the Site or App that displays details of a particular Instant Win Game.

    Game History:

    Information held by Allwyn which relates to the Instant Win Games (excluding Try Games) You have played through Your Account, including the outcome of each Play.

    Game Play Window:

    The screen on the Site or App from which You can play an Instant Win Game.

    Game Procedures:

    A written document issued by Allwyn for a particular Instant Win Game in addition to these Rules that includes the Instant Win Game name, the price per Play, how a Prize is won, the Prize Structure and Play Style, and any other relevant information for the Instant Win Game.

    Game Specific Rules:

    Any rules or conditions issued by Allwyn in addition to or in substitution for these Rules, which apply only to a particular Instant Win Game.

    Games-Related Information:

    Your Transaction History, Game History and any information Allwyn requires from and/or about You before providing You with access to the Instant Win Games (which may include, for example, Your name, user name, password, phone number(s), debit card details, security information, address, Identification Information, email address, date of birth and gender).

    GAMSTOP:

    the national gambling self-exclusion scheme, accessible via www.gamstop.co.uk.

    Identification Information:

    Information used to establish Your identity, including information required by Allwyn to confirm the authenticity of that information. Identification Information could include any element of the Games-Related Information and any information or documents You provide (for example Your passport, driving licence and utility bills) when claiming a Prize.

    Instant Win Game:

    means a Pay to Play Game or a Try Game.

    Lottery Staff:

    Any and all of the following: (a) employees (temporary and permanent) of Allwyn or an Allwyn Subsidiary; (b) agency workers engaged in providing services to Allwyn or an Allwyn Subsidiary; (c) any employees seconded to Allwyn or an Allwyn Subsidiary from any other entity; and/or (d) any other worker (as defined in s230 of the Employment Rights Act 1996) engaged in providing services to Allwyn or an Allwyn Subsidiary.

    National Lottery Distribution Fund:

    Has the meaning set out in the National Lottery etc. Act 1993 (as amended or re-enacted from time to time).

    Pay to Play Game:

    A National Lottery instant win game which is available to play on the Site or App (following registration and provision of debit card details) and in which You have a chance to win a Prize. Pay to Play Games may not display correctly on, or be playable from, all devices used to access them.

    Play:

    An entry into a Pay to Play Game in line with the Play Style for that Pay to Play Game.

    Play Number:

    The number which is unique to and which identifies a particular Play, and which is recorded on Allwyn’s Computer System.

    Play Style:

    How You play an Instant Win Game, as set out in the Game Procedures and indicated on the Site or App (including the Game Details Screen) for a particular Instant Win Game.

    Play Symbol and Caption:

    A symbol and (if appropriate) the caption that appears in the Game Play Window which is used to determine whether or not a Prize may have been won. Any Play Symbols and Captions will be specified in the relevant Game Procedures.

    Player:

    Has the same meaning as You.

    Privacy Policy:

    Allwyn’s policy relating to the use and storage of Your personal information (including, but not limited to, Games-Related Information), as amended from time to time.

    Prize:

    A prize won by a Player in a Pay to Play Game bought via the Site or the App. Reference in these Rules to payment of a Prize includes the awarding of non-cash Prizes.

    Prize Claim Form:

    The form issued by Allwyn which is required to be completed and submitted to be eligible to claim certain Prizes in line with these Rules.

    Prize Structure:

    The value of Prizes and odds of winning in an individual Instant Win Game as determined by Allwyn and set out in the Game Procedures for the relevant Instant Win Game.

    Regional Centre:

    A National Lottery office designated as a Regional Centre by Allwyn. Details of the current Regional Centres are shown at the end of these Rules.

    Sanctions Lists:

    The UK Consolidated Sanctions List (which contains details of all persons and organisations under UK financial sanctions legislation and UN sanctions, including those under the Sanctions and Anti-Money Laundering Act 2018 and other UK legislation and any laws that replace, supplement, extend, re-enact, consolidate or amend any of the foregoing from time to time), together with any other relevant sanctions lists Allwyn may consider from time to time.

    Site:

    The website National Lottery website.

    Transaction History:

    The history of payments into and out of Your Account, shown in the ‘My Account’ section of the Site.

    Try Game:

    A National Lottery instant win game which is available to play free of charge on the Site or App (following registration) and for which there are no Prizes. Try Games may not display correctly on, or be playable from, all devices used to access them.

    Validation Requirements:

    Allwyn's Play validation requirements referred to in Rule 6.

    Winning Play:

    A Play which entitles You to a Prize and which meets all the Validation Requirements.

    You:

    The holder of an Account who is eligible to buy Plays and/or play Try Games using that Account, and whose Account has not been terminated, cancelled, suspended or closed.

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  • Contact Numbers & Addresses

    Telephone Enquiries:

    Customer Care Team: 0333 234 44 33^∞ (0370 737 3983 for complaints).

    For the hard of hearing using Minicom equipment, please call 0370 737 8249.

    Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.

    E-mail

    help@national-lottery.co.uk

    Website

    www.national-lottery.co.uk

    General Written Enquiries:

    The National Lottery
    PO Box 251
    Watford
    WD18 9BR

    National Lottery Regional Centre Addresses:

    Watford (Allwyn’s Head Office)

    The National Lottery
    Tolpits Lane
    Watford
    Hertfordshire
    WD18 9RN
    Tel: 01923 425000

    Liverpool

    The National Lottery
    5 Tiger Court
    Kings Drive
    Kings Business Park
    Prescot
    Knowsley
    Liverpool
    L34 1BH
    Tel: 0151 236 1796

    © Gambling Commission 2024

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